Graph View Options

Tip

Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Forecasts" page in the Workforce Management Supervisor Help, which describes the new Forecast module.

Use the Options dialog box to customize the display of the Scenario Graphs view, the Master Forecast Graphs view, or the Historical Data Graphs view.

To use this feature:

1. Select a statistic from the Show Statistics drop-down list.
2. Click the Options button on the toolbar.
   The contents of the Options dialog box changes depending on the statistic that you selected.

The table below shows the statistics and the Help topic that explains the corresponding Options dialog box.

Important

The Options dialog box for the three Staffing statistics (Calculated Staffing, Required Staffing, and Calculated and Required Staffing) are the same, so a single topic, Graphs Filters (Staffing), covers all three.

• Click the link for a Help topic listed in the table. This takes you to an explanation of the options available for that statistic in the Options dialog box.

Interaction Volume	Graph View Options (IV)
AHT	Graph View Options (AHT)
Interaction Volume and AHT (not available in the Historical Data Graphs view)	Graph View Options (IV and AHT)
Required Staffing (not available in the Historical Data Graphs view)	Graph View Options (Staffing)
Calculated Staffing (not available in the Historical Data Graphs view)	Graph View Options (Staffing)
Calculated and Required Staffing (not available in the Historical Data Graphs view)	Graph View Options (Staffing)
Calculated and Multi-skilled Calculated Staffing (not available in the Historical Data Graphs view)	Graph View Options (Staffing)