Jump to: navigation, search

Copyright

All Genesys software is © Copyright 2011-2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.

NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Product contains Oracle JDBC Driver: Programs delivered subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement. Otherwise, programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065.

  • This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
  • This product includes JTDS MS-SQL Server JDBC driver distributed under terms of the Lesser GNU Public License 2.1.
  • This product includes JSAP Simple library distributed under terms of the Lesser GNU Public License 2.1

RAA 8.5 Product Alerts

  • RAA 8.5 is an optional add-on to Genesys Info Mart 8.5 and a mandatory component of Genesys Interactive Insights. Genesys Info Mart must be installed and operational prior to RAA installation. The following software releases interoperate correctly:
RAA Release Genesys Info Mart Release Java GI2 Release GCXI Release
8.5.006.00 8.5.011.15 (for information about Co-browse support,

talk to your Genesys representative)

1.7 Not supported 9.0.008.00
8.5.005.03 8.5.010.16 (for information about asynchronous chat support,

talk to your Genesys representative)

1.7 Not supported 9.0.007.03
8.5.003.00 8.5.011.04 1.7 8.5.001.02 (BI 4.2)
8.5.002.00 8.5.009.14 1.7 8.5.001.02 (BI 4.2)
8.5.001.48 8.5.008.29 1.7 8.5.000.05
8.5.001.45 8.5.007.14 1.7 8.5.000.05
8.5.001.45 8.5.007.14 1.7 8.1.106.18
8.5.001.30 8.5.005.18 1.7 8.5.000.03
8.5.001.30 8.5.005.18 1.7 8.1.106.15
8.5.001.25 8.5.005.18 1.7 8.5.000.03
8.5.001.25 8.5.005.18 1.7 8.1.106.15
8.5.001.23 8.5.005.18 1.7 8.5.000.02
8.5.001.23 8.5.005.18 1.7 8.1.106.12
8.5.000.03 8.5.003.12 1.7 8.5.000.02
8.5.000.03 8.5.003.12 1.7 8.1.106.12
8.5.000.02 8.5.003.12 1.7 8.5.000.02
8.5.000.02 8.5.003.12 1.7 8.1.106.10
  • RAA 8.5 supports GI2 8.5 releases, as well as specific releases of GI2 8.1.1, but does not support intervening GI2 releases, such as 8.1.4. (For information about RAA support for GI2 8.1.4, see the RAA 8.1 Product Release Advisory).
  • In PostgreSQL deployments, Reporting and Analytics Aggregates (RAA) requires that the Info Mart schema name must either be public or be the same as the User ID.
  • Beginning with RAA release 8.5.001.48, RAA adds support for the following environment:
    • PostgreSQL v9.6 database
  • Beginning with RAA release 8.5.001.45, the RAA installation package now includes the following driver versions:
    • Microsoft SQL Server 6.0.8112.100 JDBC driver
    • Oracle 12.1.0.1 JDBC driver
    • PostgreSQL 9.4.1212 JDBC driver
  • Beginning with RAA release 8.5.001.23, Microsoft SQL deployments of RAA require Microsoft SQL Server 2008 R2 or later.
  • If—at the recommendation of Genesys personnel—you upgrade your JDBC driver to a version other than that which is deployed by RAA 8.5, then in addition to copying this driver to the location specified by Genesys Info Mart 8.5 and/or updating any environment variables that point to it, you must also place it in the \agg\lib subdirectory for RAA's use and overwrite the existing driver that is in this location. The file name of the JDBC driver must be as follows:
    • ojdbc6-11.2.0.3.jar, for Oracle
    • sqljdbc4-3.0.jar, for Microsoft SQL Server
    • postgresql-9.3-1101.jdbc41.jar, for PostgreSQL
  • The following RAA metrics are no longer populated by default:
    • AG2_ID_*.ACCEPTED_THREAD
    • AG2_AGENT_*.ACCEPTED_THREAD
    • AG2_AGENT_GRP_*.ACCEPTED_THREAD

      To populate these metrics, you must enable the Genesys Info Mart config option, gim-etl-populate\populate-thread-facts, which is disabled be default. In some earlier Genesys Info Mart releases, these metrics were automatically populated.

Link to 8.1 Product Release Advisory

New in Release 8.5.0

Introduced in 8.5.006

A new aggregate table, AGT_COBROWSE_AGENT, provides a rollup of interactions associated with agent participation in Co-browse Server sessions, and supports Genesys Co-browse reports in Genesys CX Insights.

Introduced in 8.5.005

The following new features were added in the 8.5.005 release:

  • RAA now supports reporting on asynchronous chat (Async chat) sessions. Async chat sessions are sessions that last for a long period of time (potentially several days).
  • Numerous logging enhancements are added, including enhanced logging of database interaction errors, aggregation delays and errors, configurable warning thresholds, and enhancements to standalone-mode logging.
  • The Callback aggregate table is enhanced through the addition of a new metric, FORCE_DIALED, which tracks calls that were force-dialed (or pushed) regardless of agent availability.

Introduced in 8.5.004

The following new features were added in the 8.5.004 release:

  • The Pre-set Date Filter prompt now includes a new option, Week to Date.

Introduced in 8.5.003

The following new features were added in the 8.5.003 release:

  • Support for reporting on chat interactions is enhanced, and reporting on chat bot is added. This includes two new aggregate tables, AGT_CHAT_STATS and AGT_BGS_SESSION, and two new configuration options in the [agg-feature] section to enable them.

Introduced in 8.5.002

The following new features were added in the 8.5.002 release:

Introduced in 8.5.001

The following new features were added in the 8.5.001 release:

  • Beginning with this release, RAA 8.5 supports reporting on Genesys Designer. Designer reports are supported in cloud deployments only.

Introduced in 8.5.000

The following new features were added in the 8.5.000 release:

  • Beginning with this release, RAA 8.5 supports Callback reporting.
  • Support for Red Hat Enterprise Linux AP 64-bit x86 7 operating system. See the Supported Operating Environment: Genesys Interactive Insights page for more detailed information and a list of all supported operating systems.
  • The procedure to apply the partition kit has been simplified. Beginning with this release, automatically apply the partition kit by enabling partitioned-gim in the database.

partitioned-gim

Section: agg-feature
Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process


Instructs RAA to apply the partition kit.

more...

Reporting and Analytics Aggregates

Reporting and Analytics Aggregates (RAA) is an optional Genesys Info Mart process that users can add to an existing Info Mart environment to create and populate predefined aggregate tables and views within Genesys Info Mart. This aggregation process is essential for Genesys Interactive Insights (GI2) environments.

What's New

Release Notes

Documentation

Deployment Guide

Learn how to deploy the Genesys Info Mart aggregation layer.

User's Guide

Learn about the aggregation process and hierarchies, and how to enable user data aggregation.

Reporting and Analytics Aggregates Configuration Options Reference

Find details about all the Reporting and Analytics Aggregates configuration options.

Physical Data Model Documentation

Learn about database objects that make up the aggregation layer of Genesys Info Mart. This information was formerly documented in the RAA Reference Manual.

Deployment Procedure

Related Reporting Products

More Release Information

Release Notes

Documentation

Deployment Guide

Learn how to deploy the Genesys Info Mart aggregation layer.

Reference Manual

Learn about database objects that make up the aggregation layer of Genesys Info Mart.

User's Guide

Learn about the aggregation process and hierarchies, and how to enable user data aggregation.

Deployment Procedure

Related Reporting Products

Readme and Advisory

Release Notes

Documentation

Deployment Guide

Learn how to deploy the Genesys Info Mart aggregation layer.

Reference Manual

Learn about database objects that make up the aggregation layer of Genesys Info Mart.

User's Guide

Learn about the aggregation process and hierarchies, and how to enable user data aggregation.

Related Reporting Products

Readme and Advisory

This page was last modified on December 27, 2017, at 13:04.