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Copyright

All Genesys software is © Copyright 2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:


  • NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.

SIP Server 8.1 Product Alerts

In the 8.1.1 release, SIP Server and SIP Proxy implemented the operational statistic query through Local Control Agent (LCA) functionality (see the operational-stat-timeout option description in the SIP Server Deployment Guide). This functionality requires Management Framework 8.1.2 or later.

On the Windows platform, LCA sometimes did not respond to requests from Solution Control Server because LCA was waiting for a response to its Windows Management Instrumentation (WMI) query for performance data.

Starting with LCA version 8.5.100.09, the WMI response time interval can be configured for LCA to provide timely handling of requests from Solution Control Server. See release notes for LCA version 8.5.100.09 for details on the LCA configuration option.

New in Release 8.1.1

Introduced in 8.1.103.28

  • SIP Server can now disable recording and monitoring of outbound calls in SIP Cluster deployments.

Introduced in 8.1.103.26

  • SIP Server can now enable call recording on the agent side in SIP Cluster deployments.

Introduced in 8.1.103.25

  • In standalone mode, SIP Server now starts a timer after sending an OPTIONS request through a SIP Proxy to a DN.
  • SIP Server adds the ability to monitor statistics related to SIP Feature Server interactions.

Introduced in 8.1.103.24

  • Support for Oracle Enterprise Session Border Controller AP 1100/3900/4600/6300/6350 version E-CZ8.1.0.
  • Support for AudioCodes 440HD, 420HD, and 405 IP Phones with firmware version 2.2.16.
  • When running in SIP Cluster mode, SIP Server now offers the T-Library interface, called Smart Proxy, for event monitoring clients (such as Stat Server).

Introduced in 8.1.103.20

  • When running in SIP Cluster mode and when After Call Work (ACW) is controlled by UserData, SIP Server now applies the ACW state to an agent correctly.

Introduced in 8.1.103.16

  • Support for F5 Networks BIG-IP Local Traffic Manager version 12.

Introduced in 8.1.103.10

  • Support for Avaya Session Manager version 7.x.

Introduced in 8.1.103.08

  • Support for secure SIP signaling, or sips, in accordance with RFC 5630.
  • Support for CentOS Linux 7.

Introduced in 8.1.103.06

  • Support for a TLib-based Instant Messaging session initiated by an agent with the nailed-up connection.

Introduced in 8.1.103.02

  • When MCP sends updated user data with an empty value in the MSML Info body, SIP Server now updates the user data with the empty value in T-Library events.
  • Support for a new Application-level configuration option sip-elin-timeout, for the integration with the RedSky emergency call provider.

Introduced in 8.1.102.99

  • Support for CounterPath Bria v5.1.0, including audio and video.

Introduced in 8.1.102.98

  • Support for AudioCodes 420HD IP Phone with firmware version 2.2.12.

Introduced in 8.1.102.95

  • Support for a new Application-level configuration option report-error-on-routing-end, to generate EventError with ErrorCode 453 and the Call has been disconnected error message.
  • Synchronization of multisite (ISCC) calls that start before the HA connection between the primary and backup SIP Servers is established.
  • Support for Windows Server 2016 operating system. See the SIP Server page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.

Introduced in 8.1.102.93

  • Support for remote agents and agents with nailed-up connections to use external numbers that are not provisioned in the Configuration Database.
  • Support for AudioCodes 405HD and 440HD IP Phone with firmware version 2.2.12.

Introduced in 8.1.102.92

  • Enhanced support to SIP Feature Server for assigning calling profiles (such as dial plans) to Routing Point and Trunk Group DNs for predictive calls made on behalf of a Routing Point or Trunk Group DN. This functionality is required for consistency with the internal SIP Server dial plan. A new Application-level configuration option, enable-outbound-ext-dial-plan, supports this feature. This feature depends on support from a specific version of SIP Feature Server. Consult SIP Feature Server documentation for the availability of this new feature.

Introduced in 8.1.102.89

  • Support for providing a ringback tone to 1pcc calls. This behavior applies to inbound calls from external DNs.

Introduced in 8.1.102.81

  • Support for the SIP Event Package for Registrations, in accordance with RFC 3680.
  • Support for a secure connection to Message Server using the Transport Layer Security protocol.

Introduced in 8.1.102.79

  • Support for a new Application-level option unknown-gateway-reject-code to define which SIP error code SIP Server returns when an incoming INVITE message cannot be associated with an internal device or trunk, when the enable-unknown-gateway option is set to false.

Introduced in 8.1.102.73

  • Support for masking of DTMF information in some attributes of T-Library messages of SIP Server log files.


For the features introduced in previous releases, see SIP Server 8.1.x CD Readme.

SIP Server

Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device. SIP Server is a TCP/IP-based server that can also act as a messaging interface between SIP Server clients. It is the critical point in allowing your Genesys solution to facilitate and track the contacts that flow through your enterprise.

Genesys SIP Server is included in various packages of the Inbound, Outbound, and Self-services solutions for Customer Engagement and the Platform and Integration solutions for Business Optimization. Contact your Genesys representative for more information.

What's New

Release Notes

Documentation

SIP Server Deployment Guide

Learn how to install and configure SIP Server. Last updated on Sept 19, 2018.
Note: If you can't find the most recent released features in the Deployment Guide, see this Supplement.

High-Availability Deployment Guide

Learn about setting up SIP Server in HA mode.

Integration Reference

Learn about integrating SIP Server with SIP softswitches, gateways, and SIP Endpoints.

SIP Proxy Deployment Guide

Learn about deploying SIP Proxy.

Supplement to SIP Server Deployment Guide

Learn about new features introduced in SIP Server 8.1.1.

SIP Server Sizing Tool

Download this tool to evaluate SIP Server and SIP Proxy CPU load and network traffic.

SIP Cluster Solution

Learn about SIP Cluster solution architecture.

Supported SIP Devices

Use this document for information on supported SIP devices.

Supported Operating Systems

Use this document for information on supported operating systems by SIP Server.

Helpful Links

Genesys Media Server Documentation

Use these documents to deploy Genesys Media Server and enable its features.

Voice Platform Solution 8.1 Integration Guide

Learn about integrating GVP 8.1, Framework 8.0, and SIP Server 7.6 and 8.0.


Release Note

Documentation

SIP Server Deployment Guide

Learn how to install and configure SIP Server.

SIP Server High-Availability Deployment Guide

Learn about setting up SIP Server in HA mode.

SIP Server Integration Reference Manual

Learn about integrating SIP Server with SIP softswitches and gateways.

Other documentation where SIP Server is used

Genesys 8.0 Proactive Contact Solution Guide

Learn how to install and configure the Proactive Contact solution.

Voice Platform Solution 8.0 Integration Guide

Learn about integrating GVP 8.0, Framework 8.0, and SIP Server 7.6.

Readme and Advisories

Release Note

Documentation

SIP Server Deployment Guide

Learn how to install and configure SIP Server.

SIP Server Integration Reference Manual

Learn about integrating SIP Server with SIP softswitches and gateways.

Genesys 7.6 Instant Messaging Solution Guide

Learn about the Instant Messaging solution.

Readme and Advisories

Release Notes

Documentation

Network SIP Server Deployment Guide

Learn how to install and configure Network SIP Server.

Genesys 7.5 GVP - SIP Server Integration Guide

Learn about Genesys 7.5 and SIP Server integration.


More Release Information

This page was last modified on October 3, 2018, at 14:51.