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Gplus Adapters

The Gplus Adapters is a software solution that provides seamless integration between an outside software application and Genesys solutions. This combination brings together leading software applications and Genesys' contact center solutions.

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Important
Contact Oracle regarding the current support status for Siebel 7.5 and Siebel 7.7. Genesys cannot provide adapter maintenance for use with Siebel products that are no longer supported by Oracle.

Release 8.5

Release 8.0

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Release 7.5


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Release 7.2

Important
Gplus Adapter 7.2 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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Release 7.1

Important
Gplus Adapter 7.1 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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Release 7.0

Important
Gplus Adapter 7.0 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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Release 8.0

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Release 7.5

Important
  • Gplus Adapter 7.5 for SAP Analytics reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.
  • In the Gplus Adapter 7.5 for SAP ERP Deployment Guide, ignore references to Gplus Adapter for SAP Analytics 7.5, since it reached end of support, as indicated.

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Release 7.1

Important
Gplus Adapter 7.1 for SAP CRM and Gplus Adapter 7.1 for SAP ERP reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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Release 8.5

See the following documents:

Release 7.2

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Release 7.1

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Release 7.0

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Release 6.2

Important
Gplus Adapter for WFM 6.2 entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on December 31, 2021, and reach End of Support on May 31, 2022. If you have questions, contact your account representative.

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Release 6.1

Important
Gplus Adapter for WFM 6.1 entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

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Release 6.0

Important
Gplus Adapter 6.0 for WFM entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

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Release 5.4

Important
Gplus Adapter 5.4 for WFM entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

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Release 4.5, 5.0, 5.1, 5.2 and 5.3

Important
Gplus Adapter 4.5, 5.0, 5.1, 5.2 and 5.3 for Aspect, IEX, Teleopti, and Verint WFM reached End of Support on June 30, 2019. These four products previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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This page was last edited on February 22, 2021, at 23:45.
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