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Gplus Adapters

The Gplus Adapters is a software solution that provides seamless integration between an outside software application and Genesys solutions. This combination brings together leading software applications and Genesys' contact center solutions.

Important
Starting from January 1, 2024, Gplus Siebel CRM adapter does not support High Interactivity Mode across all the Siebel CRM versions. The High Interactivity Mode support for Gplus Siebel CRM Adapter ends by December 31, 2023. However, you can continue to use the Gplus Siebel CRM adapter within the Siebel CRM version that uses Standard Interactivity Mode.

Helpful Links


Important
Contact Oracle regarding the current support status for Siebel 7.5 and Siebel 7.7. Genesys cannot provide adapter maintenance for use with Siebel products that are no longer supported by Oracle.

Release 8.5

Release 8.0

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Release 7.5


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Release 7.2

Important
Gplus Adapter 7.2 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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Release 7.1

Important
Gplus Adapter 7.1 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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Release 7.0

Important
Gplus Adapter 7.0 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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Release 8.0

Important
  • The following Gplus Adapter 8.0 for SAP reach End of Support on April 21, 2025. They entered End of Life (EOL) on April 21, 2023 and enter End of Maintenance on October 31, 2024:
  • Gplus Adapter for SAP Analytics
  • Gplus Adapter for SAP ERP
  • Gplus Data Access for SAP
  • Gplus SAP E-mail Option
  • Gplus SAP Work Items Option

If you have questions, contact your account representative.

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Release 7.5

Important
  • Gplus Adapter 7.5 for SAP Analytics reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.
  • In the Gplus Adapter 7.5 for SAP ERP Deployment Guide, ignore references to Gplus Adapter for SAP Analytics 7.5, since it reached end of support, as indicated.

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Release 7.1

Important
Gplus Adapter 7.1 for SAP CRM and Gplus Adapter 7.1 for SAP ERP reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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Important

Gplus Adapter 8.5 for Salesforce entered End of Life (EOL) on April 22, 2024. It enters End of Maintenance (EOM) and End of Support (EOS) on on April 30, 2025. If you have questions, contact your account representative.

Release 8.5

See the following documents:

Release 7.2

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Release 7.1

Important

Gplus Adapter for WFM 7.1 entered End of Life (EOL) on October 20, 2023. It enters End of Maintenance (EOM) and End of Support (EOS) on October 31, 2024. If you have questions, contact your account representative.

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Release 7.0

Important

Gplus Adapter for WFM 7.0 entered End of Life (EOL) on October 20, 2023. It enters End of Maintenance (EOM) and End of Support (EOS) on October 31, 2024. If you have questions, contact your account representative.

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Release 6.2

Important
Gplus Adapter for WFM 6.2 entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on December 31, 2021, and reach End of Support on May 31, 2022. If you have questions, contact your account representative.

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Release 6.1

Important
Gplus Adapter for WFM 6.1 entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

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Release 6.0

Important
Gplus Adapter 6.0 for WFM entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

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Release 5.4

Important
Gplus Adapter 5.4 for WFM entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

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Release 4.5, 5.0, 5.1, 5.2 and 5.3

Important
Gplus Adapter 4.5, 5.0, 5.1, 5.2 and 5.3 for Aspect, IEX, Teleopti, and Verint WFM reached End of Support on June 30, 2019. These four products previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

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This page was last edited on June 19, 2024, at 05:21.
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