Genesys Skills Management
What is Genesys Skills Management?
Genesys Skills Management is an umbrella product that comprises two components: Performance DNA (formerly known as Genesys Skills Assessor) and Genesys Training Manager. These products have a common installer that quickly and easily installs both products.
- Documentation for Genesys Training Manager can be found at this link: Genesys Training Manager.
- Documentation for Genesys Performance DNA can be found at this link: Genesys Performance DNA.
- Documentation for Genesys Skills Management is below.
Release Notes
Documentation for Genesys Skills Management 9.0
This section lists the documents for software releases 9.0.101.00 and greater. See Legacy Documents for other manuals.
CD Readme
Legacy Documents
This section lists the reference documents for software releases from 9.0.000.00 through 9.0.100.00.
- Genesys Skills Management 9.0 Automated Install and Upgrade Guide
- Genesys Skills Management 9.0 Automated Installation and Upgrade Guide (Command Line)
- Genesys Skills Management 9.0 Installation Guide for Microsoft Azure
- Genesys Skills Management 9.0 Installing and Configuring Active Directory Authentication Using the Secure Token Service
- Genesys Skills Management 9.0 API Guide
- Genesys Skills Management 9.0 OrgData Overview
- Genesys Skills Management 9.0 OrgData Import Configuration
- Genesys Skills Management 9.0 Optional Feature Configuration
- Genesys Skills Management 9.0 Combined Data Export Setup Guide
- Genesys Skills Management 9.0 Installing the Pre/Post Course Assessment Helper
- Genesys Skills Management 9.0 Invoker Service Manual Installation Guide
- Genesys Skills Management 9.0 Email Messaging Service Installation Guide
- Genesys Skills Management 9.0 Notifications Client Installation Guide
- Genesys Skills Management 9.0 System Overview and Operations
- Genesys Skills Management 9.0 Firewall Requirements
- Genesys Skills Management 9.0 Requirements & Dependency Matrix
- Genesys Skills Management 9.0 Providing Localization Files
- Genesys Skills Management 9.0 Installing Language Packs
Release Notes
Documentation for Genesys Skills Management 8.5
Skills Management 8.5.648 Automated Installation and Upgrade Guide (Command Line)
This guide describes a specialized installation and upgrade process.
Skills Management 8.5.648 Automated Installation Guide
This guide walks an administrator through an automated installation.
Genesys Skills Management 8.5.648 Providing Localized Files
Describes how to create translations for a specific language and how to install them on any system.
Genesys Skills Management 8.5.648 OrgData Import Guide
Describes how to install and configure the OrgData utility.
An overview of the OrgData utility.
Open Source and 3rd Party Software Reference
A compilation of all the open source and 3rd party software used in Skills Management.
Pre/Post Course Assessment Helper
Describes how to install the PrePost course assessment utility.
Documentation for Genesys Skills Assessor 8.5
Genesys Skills Assessor 8.5.648 User Guide
This guide helps the end-user understand how to use the GSA system.
Genesys Skills Assessor 8.5.648 Manager Guide
This guide will navigate the manager end-user through the use of Skills Assessor.
Genesys Skills Assessor 8.5.648 Administration Guide
This guide is designed for the Skills Assessor System Administrator.
CD Readme
Release Notes
Documentation for Genesys Skills Assessor 8.1
Skills Assessor 8.1.127 Installation Guide for IIS6
This guide is designed for an administrator to install Skills Assessor for IIS6.
Skills Assessor 8.1.127 Installation Guide
This guide is designed for an administrator to install Skills Assessor for IIS7.
Skills Assessor Upgrade from 8.1.125 for IIS6
This guide walks an administrator through the current version upgrade for IIS6.
Skills Assessor Upgrade from 8.1.125 for IIS7
This guide walks an administrator through the current version upgrade for IIS7.
Genesys Skills Assessor 8.1.127 User Guide
This guide helps the end-user understand how to use the GSA system.
Genesys Skills Assessor 8.1.127 Manager Guide
This guide will navigate the manager end-user through the use of Skills Assessor.
Genesys Skills Assessor 8.1.127 Administrator Guide
This guide is designed for the Skills Assessor System Administrator.
Email Notification Service Installation Guide
This guide walks a GSA System Administrator through the installation of Email Notification Service.
CD Readme
Release Notes
Documentation
Genesys Skills Assessor 8.0 User Guide
This guide helps you to understand GSA concepts and procedures.
Genesys Skills Assessor 8.0 Manager Guide
This guide will navigate you through the use of Skills Assessor.
Genesys Skills Assessor 8.0 Installation Guide
This guide describes how an administrator installs Skills Assessor.
Genesys Skills Assessor 8.0 Administrator Guide
This guide walks an administrator through how to use Skills Assessor.
Genesys Skills Assessor 8.0 Routing Guide
This guide walks the user through how to use the Skills Assessor Routing application.
Genesys Skills Assessor 8.0 Analysis Admin Guide
This guide demonstrates how to use the Skills DNA database to do correlation analysis to create Training Plans.