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Copyright

All Genesys software is © Copyright 2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:

  • URI.js is distributed under the terms of the MIT license.
  • This product includes CometD software developed by Dojo Foundation. ENCODED_CONTENT MTYxNDkCjxhIGhyZWY9Imh0dHA6Ly9jb21ldGQub3JnIiB0YXJnZXQ9Il9ibGFuayIgY2xhc3M9ImV4dGVybmFsIHRleHQiIHJlbD0ibm9mb2xsb3ciPihodHRwOi8vY29tZXRkLm9yZyk8L2E+ END_ENCODED_CONTENT
  • This product includes ANTLR Parser Generator.
  • This product includes software developed by the JDOM Project. ENCODED_CONTENT MTYxNDkCjxhIGhyZWY9Imh0dHA6Ly93d3cuamRvbS5vcmcvIiB0YXJnZXQ9Il9ibGFuayIgY2xhc3M9ImV4dGVybmFsIHRleHQiIHJlbD0ibm9mb2xsb3ciPihodHRwOi8vd3d3Lmpkb20ub3JnLyk8L2E+ END_ENCODED_CONTENT
  • This product includes software developed by Andy Clark.
  • NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227- 19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
  • The Session ID is now displayed in a format that is easier to read, avoiding errors when the end-user must read it to an agent over a voice connection.
  • CORS policy is now stricter. By default, allowed origins are left empty and are no longer set to “all origins allowed (“*”)“. You must configure allowed origins during deployment.
  • Genesys Co-browse Server can now be deployed on Windows Server 2016 and Hyper-V Windows 2016.
  • Genesys Co-browse now supports Citrix XenDesktop v7.6 and Citrix XenApp v7.8.

Genesys Co-browse

Genesys Co-browse allows an agent and a customer to navigate (browse) the same web page at the same time. With Genesys Co-browse, the agent and the customer "share" the same instance of the web page (or browser window), unlike a conventional screen sharing application, where one of the parties sees the image of the other party's browser instance or the whole desktop. Genesys Co-browse provides processing of highly dynamic web pages of contemporary web sites. Genesys Co-browse requires no plug-ins, no downloads, and no applets. It is a pure JavaScript and HTML solution integrated with existing Genesys infrastructure.

Genesys Co-browse falls under the Digital product category of the PureEngage offering.

For more information about the Co-browse solution, see the following:

What's New

Genesys Co-browse is part of 9.0, which can include component releases from both 9.0.x and 8.5.x code streams. Use the table below to check which component releases are part of 9.0.

All 9.0 products 9.0 Genesys Co-browse Release Notes
Product Component Latest Starting

Genesys Co-browse

Genesys Co-browse Plug-in for Workspace Desktop Edition

9.0.000.06

9.0.000.06

Genesys Co-browse Sample Reporting Templates

9.0.000.08

9.0.000.08

Genesys Co-browse Server

9.0.002.02

9.0.000.07


Documentation

Deployment Guide

Use this book to deploy Genesys Co-browse.

Developer's Guide

Use this book to customize Genesys Co-browse.

API Reference

Find information about the available public APIs.

Plug-in for Workspace Desktop Edition Help

Use this help file as a guide for the plug-in.


More Release Information


Release Notes

Documentation

Deployment Guide

Use this book to deploy Genesys Co-browse.

Developer's Guide

Use this book to customize Genesys Co-browse.

API Reference

Find information about the available public APIs.

Genesys Co-browse plug-in for Interaction Workspace Help

Use this help file as a guide for the plug-in.

Genesys Co-browse 8.5 Release Information

Click below to see New in This Release, Readme, and Product Alerts information for 8.5 releases.

[+] Show release information
This page was last modified on July 24, 2018, at 12:50.