What is the role of an Agent ?
Ready? Watch the video for a quick tour of Agent Desktop, and then get started.
Looking for answers to specific questions? Try these topics:
- Customer interactions
- Internal interactions
- Contact Directory
- Reports on how I'm doing and how my contact center is doing
About Genesys Cloud
Genesys's cloud architecture leverages the world-class SIP-based GVP/Media Services products at Genesys's core while providing the full Genesys suite of services in the cloud. This offer is customizable to meet the needs of enterprise customers, whether they need a large number of seats, heavy-duty premise system integration, or bespoke routing and reporting. Built on Genesys’s market-leading universal queuing and routing features, the full Genesys suite will add the ability to support blended agents of any type, including blending inbound with outbound, voice with e-Services, or any other combination.