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Redis Prerequisite

Important
Starting in 9.0.005.15, Cassandra support is deprecated in Genesys Co-browse and Redis is the default database for new customers. Support for Cassandra will be discontinued in a later release.

New customers

  1. Set up Redis before installing Co-browse.
  2. Set the mandatory [redis] configuration options.

Existing customers that are migrating

  1. Set up Redis before upgrading Co-browse to the new version.
  2. Set the mandatory [redis] configuration options.
Warning
  • Data is not migrated.
  • During the upgrade process, any current Co-browse sessions will be lost, along with the history data.

Existing customers staying on Cassandra

  1. Open the setenv.bat/sh file (depending on OS).
  2. Locate -DCOBROWSE_APP_MODE=redis
  3. Replace with -DCOBROWSE_APP_MODE=cassandra
  4. Reinstall the Windows service (if used):
cobrowse.bat -host <Config server host> -port <Config server port> -app <application name> -service <Windows service name> remove
cobrowse.bat -host <Config server host> -port <Config server port> -app <application name> -service <Windows service name> install
This page was last modified on June 25, 2019, at 11:16.

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