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Start and Stop Genesys Co-browse Server

Start the Co-browse Server

Select a tab below to start Co-browse Server on either Windows or Linux:

Start the Co-browse Server on Windows

Important
You can start the Genesys Co-browse Server on Windows from:
  • Windows Services
  • the startserver.bat script
  • the cobrowse.bat script
  • Genesys Administrator

Start

  • You can start the server from Windows Services.
    1. Open Windows Services
    2. Select and start the Co-browse Server service.
  • You can use the provided startserver.bat script.
    1. Navigate to the Co-browse installation server directory and launch the Windows command console (cmd.exe).
    2. Type and execute startserver.bat, without any parameters.
  • You can use the provided cobrowse.bat script.
    1. Navigate to the Co-browse installation server directory and launch the Windows command console (cmd.exe).
    2. Type and execute cobrowse.bat, along with the '-host', '-port', and '-app' parameters. For example, cobrowse.bat -host demosrv.genesyslab.com -port 2020 -app Co-browse_Server
      You can find your parameters in the Server Info section of your Co-browse application in Genesys Administrator.
  • You can start the server from Genesys Administrator.
    1. Navigate to PROVISIONING > Environment > Applications.
    2. Select the Co-browse Server.
    3. Click Start applications in the Runtime panel.

End
The Genesys Co-browse Server is shown in Started status in Genesys Administrator.

Start the Co-browse Server on Linux

Important
You can start the Genesys Co-browse Server on Linux from:
  • the run.sh script
  • the cobrowse.sh script
  • Genesys Administrator

Start

  • You can use the provided run.sh script.
    1. Navigate to the Co-browse installation root directory in the Linux command console.
    2. Type and execute run.sh, without any parameters.
  • You can use the provided cobrowse.sh script.
    1. Navigate to the Co-browse installation server directory in the Linux command console.
    2. Type and execute cobrowse.sh, along with the '-host', '-port', and '-app' parameters. For example, cobrowse.sh -host demosrv.genesyslab.com -port 2020 -app Co-browse_Server. Note: You can start the application as a daemon by adding -d to the command.
      You can find your parameters in the Server Info section of your Co-browse application in Genesys Administrator.
  • You can start the server from Genesys Administrator
    1. Navigate to PROVISIONING > Environment > Applications.
    2. Select the Co-browse Server.
    3. Click Start applications in the Runtime panel.

End
The Genesys Co-browse Server is shown in Started status in Genesys Administrator.

Stop the Co-browse Server

Select a tab below to stop Co-browse Server on either Windows or Linux:

Stop the Co-browse Server on Windows

Important
You can stop the Genesys Co-browse Server on Windows from:
  • Windows Services
  • Genesys Administrator
  • A console window

Start

  • You can stop the server from Windows Services.
    1. Open Windows Services
    2. Select and stop the Co-browse Server service.
  • You can stop the server from Genesys Administrator.
    1. Navigate to PROVISIONING > Environment > Applications.
    2. Select the Co-browse Server.
    3. Click Stop applications in the Runtime panel.
  • If you previously started Co-browse Server in a console window, you can stop the server by closing the window.

End
The Genesys Co-browse Server is shown in Stopped status in Genesys Administrator.

Stop the Co-browse Server on Linux

Important
You can stop the Genesys Co-browse Server on Linux from either Genesys Administrator or a console window.

Start

  • You can stop the server from Genesys Administrator.
    1. Navigate to PROVISIONING > Environment > Applications.
    2. Select the Co-browse Server.
    3. Click Stop applications in the Runtime panel.
  • Or you can stop the server from the console window where it was started.
    1. Press Ctrl+C while the window is active.
    2. Type Y and press Enter.

End
The Genesys Co-browse Server is shown in Stopped status in Genesys Administrator.

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This page was last modified on March 2, 2018, at 09:56.