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Genesys Softphone

Welcome to the Genesys Softphone Deployment Guide. This document describes how to deploy and configure the Genesys Softphone in your environment.

Features and functionality


The Genesys Softphone supports Dual-Tone Multi-Frequency (DTMF) signalling according to the RFC 2833 standard for third-party call control.

After receiving a NOTIFY with DTMF event, the Softphone Endpoint generates DTMF signals.

DTMF can be sent by using one of the three possible methods:

Third-party call control

When the Genesys Softphone Endpoint has registered on the Genesys SIP Server, it will support the following third-party call control scenarios:

  • Make a call
  • Answer a call
  • Hold and retrieve a call
  • Single-step and two-step transfers
  • Participate in a conference that is provided by the GVP
  • Play DTMF signals.

SIP Voice

The Genesys Softphone supports the following codecs for SIP signaling:

WebRTC Voice

The Genesys Softphone supports the following codecs for WebRTC signaling:

  • OPUS
  • G711


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This page was last modified on September 7, 2018, at 02:47.