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Release Notes - Genesys PureEngage Cloud (Services Level)

To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.

PureEngage Cloud Component Available Since Latest Version
Agent Desktop v8.5 July 23, 2019 8.5.202.62
New Agent Desktop v9 August 29, 2019 9.0.000.41 UPDATE
Agent Setup August 29, 2019 9.0.000.56
PureEngage Cloud APIs June 6, 2019
Callback September 5, 2019 9.0.027.59
Cloud Data Download Service June 4, 2019 9.0.001.02
Cloud intelligent Workload Distribution June 28, 2019 9.0.000.18
Co-browse September 5, 2019 9.0.007.00
CRM Gplus Adapters March 12, 2018 8.5.202.23
CX Contact August 23, 2019 9.0.000.15
Designer June 01, 2018 8.5.202.96
New Designer January 18, 2019 9.0.100.21
Developer Console April 18, 2019 9.0.000.32
Digital Channels September 05, 2019 9.0.000.25
Genesys Customer Experience Insights (CX Insights) July 29, 2019 9.0.011.02
Genesys Portal April 10, 2017 8.5.000.17
Genesys Predictive Routing December 28, 2018 9.0.014.00
GVP PaaS December 21, 2018 9.0.0
GVP Reporting May 8, 2016 8.5.151.22
IVR Administration October 27, 2015 8.5.200.83
Outbound June 12, 2019 15.11.0
Platform Administration June 6, 2016 8.5.220.25
Real-Time Reporting August 18, 2017 8.5.106.05
Recording, QM and Interaction Analytics August 20, 2019 8.5.510.27
Screen Recording Service September 3, 2019 8.5.370.63
Genesys Softphone August 30, 2019 9.0.008.05
Genesys Softphone VDI Adapter August 30, 2019 9.0.008.05
WebRTC Media Service July 03, 2019 9.0.000.37 (UPDATE)
Genesys Widgets September 6, 2019 9.0.014.09
Workforce Management November 2, 2018 8.5.211.06

Customer Care

As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:

North America (USA & Canada)

  • +506-674-6767 (International)
  • +888-369-5555 (Toll-free, N. America only)

Europe, Middle East, Africa

  • +44 (0) 127-645-7002 (International)

Asia Pacific

  • +61-7-3368-6868 (International)
This page was last modified on September 11, 2019, at 14:49.

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