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Release Notes - Genesys PureEngage Cloud (Services Level)

To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.

PureEngage Cloud Component Available Since Latest Version
Agent Desktop October 15, 2018 8.5.202.51
Agent Setup October 11, 2018 9.0.000.28
PureEngage Cloud APIs September 27, 2018
Cloud Data Download Service August 31, 2018 9.0.000.03
Co-browse March 2, 2018 9.0.000.07
CRM Gplus Adapters March 12, 2018 8.5.202.23
CX Contact October 2, 2018 9.0.000.06
Designer June 01, 2018 8.5.202.96
Developer Console October 11, 2018 9.0.000.20
Genesys Customer Experience Insights (CX Insights) July 23, 2018 9.0.006.01
Genesys Mobile Services March 08, 2018 8.5.112.05
Genesys Portal April 10, 2017 8.5.000.17
GVP Reporting May 8, 2016 8.5.151.22
IVR Administration October 27, 2015 8.5.200.83
Outbound August 8, 2018 15.7.0
Platform Administration June 6, 2016 8.5.220.25
Real-Time Reporting August 18, 2017 8.5.106.05
Recording, QM and Interaction Analytics September 26, 2018 8.5.510.13
Genesys Softphone July 2, 2018 9.0.003.04
WebRTC Media Service June 29, 2018 9.0.000.15
Genesys Widgets September 26, 2018 9.0.005.00


Customer Care

As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:

North America (USA & Canada)

  • +506-674-6767 (International)
  • +888-369-5555 (Toll-free, N. America only)

Europe, Middle East, Africa

  • +44 (0) 127-645-7002 (International)

Asia Pacific

  • +61-7-3368-6868 (International)


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This page was last modified on 15 October 2018, at 07:10.