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Release Notes - Genesys PureEngage Cloud (Services Level)

To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.

PureEngage Cloud Component Available Since Latest Version
Agent Desktop May 16, 2019 8.5.202.60
New Agent Desktop May 23, 2019 9.0.000.34
Agent Setup May 23, 2019 9.0.000.49
PureEngage Cloud APIs May 23, 2019
Callback May 16, 2019 9.0.000.21
Cloud Data Download Service August 31, 2018 9.0.000.03
Co-browse May 15, 2019 9.0.004.00
CRM Gplus Adapters March 12, 2018 8.5.202.23
CX Contact May 8, 2019 9.0.000.12
Designer June 01, 2018 8.5.202.96
New Designer January 18, 2019 9.0.100.21
Developer Console April 18, 2019 9.0.000.32
Digital Channels December 21 2018 9.0.000.10
Genesys Customer Experience Insights (CX Insights) April 15, 2019 9.0.010.04
Genesys Portal April 10, 2017 8.5.000.17
Genesys Predictive Routing December 28, 2018 9.0.014.00
GVP PaaS December 21, 2018 9.0.0
GVP Reporting May 8, 2016 8.5.151.22
IVR Administration October 27, 2015 8.5.200.83
Outbound March 11, 2019 15.10.0
Platform Administration June 6, 2016 8.5.220.25
Real-Time Reporting August 18, 2017 8.5.106.05
Recording, QM and Interaction Analytics February 21, 2019 8.5.510.22
Genesys Softphone May 10, 2019 9.0.006.02
Genesys Softphone VDI Adapter May 10, 2019 9.0.006.02
WebRTC Media Service April 11, 2019 9.0.000.37
Genesys Widgets May 14, 2019 9.0.011.01
Genesys Workforce Management November 2, 2018 8.5.211.06

Customer Care

As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:

North America (USA & Canada)

  • +506-674-6767 (International)
  • +888-369-5555 (Toll-free, N. America only)

Europe, Middle East, Africa

  • +44 (0) 127-645-7002 (International)

Asia Pacific

  • +61-7-3368-6868 (International)
This page was last modified on May 23, 2019, at 06:28.

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