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WebRTC Media Service

Information.png Note: Not all changes listed below may pertain to your deployment.

June 29, 2018 (

What's New

Initial release

This is the initial release of WebRTC Media Service on the PureEngage Cloud (PEC) platform. Agents can handle both inbound and outbound voice calls through WebRTC-capable devices like Genesys Softphone by communicating with the PEC platform through the WebRTC Media Service. The WebRTC Media Service supports Genesys Softphone version

The key features of the WebRTC Media Service are:

  • Supports G.711 and Opus codecs.
  • Provides real-time media transcoding whenever required.
  • Supports audio calls only.
  • Signalling and media encryption capabilities of WebRTC Media Service ensures appropriate security for voice communications over the public network.

Known Issues

There are currently no known issues.


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This page was last modified on December 4, 2018, at 05:50.