Jump to: navigation, search

WebRTC Media Service

Information.png Note: Not all changes listed below may pertain to your deployment.

April 11, 2019 (

What's New

SIP addresses

  • WebRTC Media Service now retrieves the SIP address from Genesys Web Services (GWS) version 9 automatically and users are not required to configure the SIP address while provisioning Agent Desktop. The Agent Desktop supported version is and above.

December 21, 2018 (

What's New

  • WebRTC Media Service now supports OAuth 2.0 authentication and authorization method to validate the user credentials passed from Agent Desktop. The Genesys Softphone compatible version to support OAuth 2.0 is and above and the Agent Desktop version is and above.

June 29, 2018 (

What's New

Initial release

This is the initial release of WebRTC Media Service on the PureEngage Cloud (PEC) platform. Agents can handle both inbound and outbound voice calls through WebRTC-capable devices like Genesys Softphone by communicating with the PEC platform through the WebRTC Media Service. The WebRTC Media Service supports Genesys Softphone version

The key features of the WebRTC Media Service are:

  • Supports G.711 and Opus codecs.
  • Provides real-time media transcoding whenever required.
  • Supports audio calls only.
  • Signalling and media encryption capabilities of WebRTC Media Service ensures appropriate security for voice communications over the public network.

Known Issues

There are currently no known issues.

This page was last modified on April 11, 2019, at 10:00.


Comment on this article:

blog comments powered by Disqus