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Workforce Management 8.5.1 for Cloud

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.


Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web.


Getting Started

Become familiar with WFM Web.

Scheduling and Trading

Adjust your schedule and make schedule trades.

Monitoring and Adherence

Monitor performance and agent-adherence.


This page was last edited on January 8, 2021, at 01:33.
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