Jump to: navigation, search

Workforce Management for Cloud

Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web.

Some settings might not apply to your contact center. If you are using Workforce Management 8.5.2, refer to the Workforce Management 8.5 Web for Supervisors Help.

Getting Started

Become familiar with WFM Web.

Scheduling and Trading

Adjust your schedule and make schedule trades.

Monitoring and Adherence

Monitor performance and agent-adherence.

This page was last edited on April 29, 2019, at 12:38.


Comment on this article:

blog comments powered by Disqus