Insert Multiple Wizard
Use the Insert Multiple Wizard (IMW) to add an item, such as a break, into multiple agents' schedules at once. You can use it in either scenarios or the Master Schedule.
To use the Insert Multiple Wizard:
- Actions toolbar
- Actions menu
- Right-clicking the Shortcut menu (not in Weekly view)
The Select Activities screen opens. If you have unsaved changes, WFM Web prompts you to save them before proceeding.
The Select Agents screen opens.
The view reappears.
- If the Auto-Commit inserted items check box was enabled, and you are editing a schedule scenario, your changes are committed to the scenario.
- If the Auto-Commit inserted items check box was not enabled and you are editing a schedule scenario, then your changes appear in the schedule in Pending mode. You must commit them or roll them back with the Commit/Rollback Multiple wizard.
Pending changes in a schedule scenario are not transferred to the Master Schedule when the scenario is published. If you are editing the Master Schedule, and the Auto-Commit inserted items check box is enabled, then the changes are committed to the Master Schedule are visible to all users.
If the Auto-Commit inserted items check box is not enabled, then changes go into a Pending mode and appear to you, but not to other users, in the Master Schedule views. Pending changes in the Master Schedule must either be: