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Statuses Filter Dialog Box

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

Use the Statuses Filters dialog box to control which Statuses are displayed:

  1. Select the check boxes for Statuses that you want to display.
    By default, all Statuses are selected for display.
  2. Clear the check boxes for any activities that you want to hide.
  3. You can select the Statuses at the top of the list to select the entire list at once.
  4. Click OK to apply your selections, or Cancel to abandon them.

WFM filters the view according to your selections.

This page was last edited on October 2, 2020, at 12:35.
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