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Workforce Management 8.5.1

Welcome to Workforce Management (WFM) 8.5.1 Web for Agents Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in Genesys Workforce Management Web for Agents.

If you are using Workforce Management 8.5.2, refer to the Workforce Management Agent Help.

Getting Started

Become familiar with WFM Web for Agents

Scheduling and Trading

Adjust your schedule, make schedule trades

Availability and Preferences

Use availability patterns, add preferences, request time off

Bidding and Configuration

Use schedule bidding, configure WFM Web for Agents

This page was last edited on January 8, 2021, at 02:08.
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