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Use the schedule bidding window to bid on schedules. You can access a bidding scenario only during the Schedule Bidding Period (the time period between the Start Date/Time and End Date/Time for bidding).
To access a bidding scenario:
- At any window, click the Bidding link on the menu bar.
- At the Bidding Scenarios View, select a bidding scenario.
- At the Bidding Assignment Pane, perform any of these tasks:
TipIf you do not see Bidding in the menu bar, bidding might not be configured for your call center.
TipIf no bidding scenarios are listed, there are no scenarios currently open for bidding.
This page was last edited on October 2, 2020, at 12:32.