Genesys PureEngage Cloud documentation
Provides information for supervisors about using Platform Administration, Reporting and other Genesys Cloud user interfaces.
Stay up to date with the latest Genesys Cloud component upgrades.
Genesys Care Support Processes for Cloud Subscriptions
Information for Cloud customers about how to work with Genesys Customer Care for Case Management.
Recording, Quality Management and Speech Analytics Guide
Provides information on evaluating recorded customer interactions, and uncovering the cause and effect relationships that influence business issues and contact center performance.
Provides information about both real-time dashboard views and historical reports.
Support for GDPR
Provides information for General Data Protection Regulation (GDPR) support specific to PureEngage Cloud.
Genesys Cloud User Guide
Download this guide for detailed information about how Genesys Cloud can work for your enterprise.
Genesys Care Support Guide for Cloud Subscriptions
Download information for Cloud customers about Response, Restoration and Resolution targets and Responsibilities.
Genesys Care Support Processes for Cloud Resellers
Information for Cloud Resellers about how to work with Genesys Customer Care for Case Management.
Genesys Care Support Guide for Cloud Resellers
Download information for Cloud Resellers about Response, Restoration and Resolution targets and Responsibilities.
Gdemo Policy Document for Resellers
Download information for Gdemo, the demonstration platform for all Genesys Solutions.