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Release Notes - Genesys Engage cloud (Services Level)

To improve your experience, Genesys Engage cloud has upgraded the following components on the corresponding dates.

For information about releases after March 31, 2021, see Genesys Engage Cloud Release Notes.

Tip
Click the arrows in a column heading to view items in either alphabetical or ascending/descending order.
Genesys Engage cloud Component Available Since Latest Version
Agent Desktop v8.5 May 18, 2020 8.5.202.76
Agent Desktop v9 January 27, 2021 9.0.000.77
Agent Setup March 25, 2021 9.0.000.82
Genesys Engage cloud APIs March 25, 2021
Authentication Service November 2, 2020 9.0.000.68
Callback March 11, 2021 9.0.043.00
Cloud Data Download Service January 16, 2020 9.0.003.00
intelligent Workload Distribution March 4, 2021 9.0.000.64
Co-browse November 2, 2020 9.0.012.00
CRM Gplus Adapters May 18, 2020 8.5.202.76
Gplus Adapter for Microsoft Dynamics 365 April 02, 2021 9.0.004.00
Gplus Adapter for ServiceNow June 12, 2020 9.0.002.00
Gplus Adapter (V.9) for Salesforce March 25, 2021 9.0.000.59
CX Contact February 22, 2021 9.0.024.04
Designer (v8.5) June 01, 2018 8.5.202.96
Designer March 26, 2021 9.0.116.09
Digital Channels March 19, 2021 9.0.000.83
Genesys Customer Experience Insights (CX Insights) March 05, 2021 9.0.018.00
Genesys Portal January 12, 2021 8.5.300.06
Genesys Predictive Engagement April 8, 2020
Genesys Predictive Routing April 12, 2021 9.0.018.12
GVP PaaS December 21, 2018 9.0.0
GVP Reporting January 23, 2017 8.5.151.29
IVR Administration October 27, 2015 8.5.200.83
Outbound April 6, 2020 15.15.0
Platform Administration October 29, 2017 8.5.220.47
Real-Time Reporting v8.5 August 18, 2017 8.5.106.05
Real-Time Reporting v9 September 28, 2020 9.0.006.00
Recording, QM and Interaction Analytics January 22, 2020 8.5.510.30
Screen Recording Service March 30, 2021 8.5.370.93
Genesys Softphone March 25, 2021 9.0.015.13
Genesys Softphone VDI Adapter March 25, 2021 9.0.015.13
WebRTC Media Service October 14, 2020 9.0.000.62
Genesys Widgets April 9, 2021 9.0.017.18
Workforce Management October 31, 2020 8.5.217.18

Customer Care

As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:

North America (USA & Canada)

  • +506-674-6767 (International)
  • +888-369-5555 (Toll-free, N. America only)

Europe, Middle East, Africa

  • +44 (0) 127-645-7002 (International)

Asia Pacific

  • +61-7-3368-6868 (International)
This page was last edited on April 12, 2021, at 13:09.
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