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Release Notes - Genesys PureEngage Cloud (Services Level)

To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.

PureEngage Cloud Component Available Since Latest Version
Agent Desktop October 15, 2018 8.5.202.51
New Agent Desktop January 17, 2019 9.0.000.22
Agent Setup January 17, 2019 9.0.000.37
PureEngage Cloud APIs September 27, 2018
Cloud Data Download Service August 31, 2018 9.0.000.03
Co-browse November 6, 2018 9.0.003.02
CRM Gplus Adapters March 12, 2018 8.5.202.23
CX Contact January 15, 2019 9.0.000.09
Designer June 01, 2018 8.5.202.96
Developer Console January 17, 2019 9.0.000.25
Genesys Customer Experience Insights (CX Insights) December 21, 2018 9.0.009.00
Genesys Mobile Services March 08, 2018 8.5.112.05
Genesys Portal April 10, 2017 8.5.000.17
Genesys Predictive Routing December 28, 2018 9.0.014.00
GVP PaaS December 21, 2018 9.0.0
GVP Reporting May 8, 2016 8.5.151.22
IVR Administration October 27, 2015 8.5.200.83
Outbound October 17, 2018 15.8.0
Platform Administration June 6, 2016 8.5.220.25
Real-Time Reporting August 18, 2017 8.5.106.05
Recording, QM and Interaction Analytics September 26, 2018 8.5.510.13
Genesys Softphone December 21, 2018 9.0.004.10
WebRTC Media Service December 21, 2018 9.0.000.27
Genesys Widgets January 3, 2019 9.0.007.08


Customer Care

As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:

North America (USA & Canada)

  • +506-674-6767 (International)
  • +888-369-5555 (Toll-free, N. America only)

Europe, Middle East, Africa

  • +44 (0) 127-645-7002 (International)

Asia Pacific

  • +61-7-3368-6868 (International)


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This page was last modified on January 17, 2019, at 05:19.