December 21, 2018 (9.0.0)
GVP platform-as-a-service (PaaS) enables your business to preserve the VXML applications you have invested in and retain control of the applications in your environment. At the same time, you can take advantage of a secure, future-proof voice platform that uses the Genesys cloud-based solution.
PaaS allows you to maintain applications including the following:
- Speech grammars
- Database connectivity
- Audio resources
- ECMAScript resources
Over a secure channel (that is, MPLS), Genesys connects to that application and executes it on its voice platform. So, while you retain control of the application, the voice platform and telephony are hosted and managed in the cloud by Genesys.
You can use Genesys Intelligent Automation (GIA), Genesys Composer, or any tool for authoring applications, as long as the output is VXML 2.1-compliant code.
Additional information about the PaaS administration and reporting interfaces are available at:
Click the links below for release notes pertaining to the available interfaces:
There are currently no known issues.