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Cloud Data Download Service

June 04, 2019 (

What's New

Job scheduling

  • You can now schedule a data export job to start at a certain date and time, and specify how often it should run.

Progress indicator

  • The Latest Status column now features a status bar to indicate the progress of active data export jobs. If you hover your mouse over the bar, it displays the estimated time remaining until the job completes.

August 31, 2018 (

What's New

Initial release

This is the initial release of Genesys Cloud Data Download Service (CDDS).

Cloud Data Download Service enables you to securely export and download your contact center data. The exported data files are encrypted and stored for a maximum of 30 days, during which time they are available for download. After 30 days, the files are deleted from storage.

As of this release, CDDS only supports the export and download of contacts and interaction-based data sourced from Universal Contact Server (UCS).

Known Issues

There are currently no known issues.

This page was last edited on June 5, 2019, at 15:35.


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