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Cloud Data Download Service

August 31, 2018 (9.0.000.03)

What's New

This is the initial release of Genesys Cloud Data Download Service (CDDS).

Cloud Data Download Service enables you to securely export and download your contact center data. The exported data files are encrypted and stored for a maximum of 30 days, during which time they are available for download. After 30 days, the files are deleted from storage.

As of this release, CDDS only supports the export and download of contacts and interaction-based data sourced from Universal Contact Server (UCS).

Known Issues

There are currently no known issues.

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This page was last modified on August 31, 2018, at 11:40.