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Agent Setup

Agent Setup is a cloud-based web application that allows you to manage your cloud-based contact center and your agent accounts for products such as Agent Desktop and Gplus Adapters.

Agent Setup now has a new and enhanced user interface, making it easier to create users, set up agent groups, and to configure desktop options.

See an overview of the changes in this video.

Be sure to check out other Agent Setup videos below!


Click any of the topics below for details.

Agent Setup Videos

Below are some video tutorials on working with Agent Setup to configure and provision your contract center.


  • While the Agent Setup interface in these videos has changed slightly in each release, the steps are basically the same for each release.
How to add a single agent

How to update multiple agents

How to import multiple agents

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This page was last modified on 1 November 2017, at 18:19.