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Real-time Reporting with Pulse

Genesys Pulse provides at-a-glance views of real-time contact center statistics on dashboards within the user interface.

You require the appropriate user privileges to perform actions.


You can

  • view reports in widgets on either your Genesys Pulse dashboard or wallboard.
  • customize widgets to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts.
  • use custom templates to quickly create report widgets for your dashboard.

Ready? Get started.

Looking for answers to specific questions? Try these topics:

New to Pulse

Your version of Pulse might not include all the new functionality covered in this guide:

  • Wallboards are now available.
This page was last modified on August 10, 2017, at 06:40.


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