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Business Results reports

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This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Business Results report.


This page describes reports you can use to learn more about the business outcomes resulting from activity in your contact center. The reports in the Business Results folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Business Results reports

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The following reports are available in the CX Insights > Business Results folder:

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This page was last edited on October 2, 2020, at 12:23.

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