Technical Descriptor Combinations
The TECHNICAL_DESCRIPTOR dimension is a composite of the resource role, role reason, technical result, and technical result reason attributes of a particular INTERACTION_RESOURCE_FACT (IRF) or MEDIATION_SEGMENT_FACT (MSF) record.
The table below summarizes the combinations of attributes that constitute the available technical descriptor dimensions, arranged initially in order of the TECHNICAL_DESCRIPTOR_KEY. Click a column name to sort the table by that column; reload the page to re-sort by TECHNICAL_DESCRIPTOR_KEY. New technical descriptors are added as required to support Genesys Info Mart features, and the table does not indicate in which release a technical descriptor combination was added.
For more information about the individual technical descriptor attributes, see Resource Roles and Technical Results.
Important
The TECHNICAL_DESCRIPTOR dimension table includes some combinations of attributes that Genesys Info Mart does not use.| Technical Descriptor Key |
Resource Role | Role Reason | Technical Result | Technical Result Reason |
|---|---|---|---|---|
| 0 | RECEIVED | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 1 | RECEIVED | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 2 | RECEIVED | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 3 | RECEIVED | UNSPECIFIED | ROUTED | UNSPECIFIED |
| 4 | RECEIVED | UNSPECIFIED | DIVERTED | UNSPECIFIED |
| 5 | RECEIVEDTRANSFER | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 6 | RECEIVEDTRANSFER | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 7 | RECEIVEDTRANSFER | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 8 | RECEIVEDTRANSFER | UNSPECIFIED | ROUTED | UNSPECIFIED |
| 9 | RECEIVEDTRANSFER | UNSPECIFIED | DIVERTED | UNSPECIFIED |
| 10 | RECEIVEDCONSULT | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 11 | RECEIVEDCONSULT | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 12 | RECEIVEDCONSULT | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 13 | RECEIVEDCONSULT | UNSPECIFIED | ROUTED | UNSPECIFIED |
| 14 | RECEIVEDCONSULT | UNSPECIFIED | DIVERTED | UNSPECIFIED |
| 15 | ROUTEDTO | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 16 | ROUTEDTO | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 17 | ROUTEDTO | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 18 | ROUTEDTO | UNSPECIFIED | ROUTED | UNSPECIFIED |
| 19 | ROUTEDTO | UNSPECIFIED | DIVERTED | UNSPECIFIED |
| 20 | DIVERTEDTO | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 21 | DIVERTEDTO | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 22 | DIVERTEDTO | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 23 | DIVERTEDTO | UNSPECIFIED | ROUTED | UNSPECIFIED |
| 24 | DIVERTEDTO | UNSPECIFIED | DIVERTED | UNSPECIFIED |
| 25 | INITIATEDCONSULT | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 26 | INITIATEDCONSULT | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 27 | INITIATEDCONSULT | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 28 | INITIATEDCONSULT | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 29 | INCONFERENCE | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 30 | INCONFERENCE | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 31 | INCONFERENCE | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 32 | INITIATED | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 33 | INITIATED | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 34 | INITIATED | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 35 | RECEIVEDREQUEST | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 36 | RECEIVED | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 37 | RECEIVED | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDFROMHOLD |
| 38 | RECEIVED | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 39 | RECEIVEDTRANSFER | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 40 | RECEIVEDTRANSFER | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDFROMHOLD |
| 41 | RECEIVEDTRANSFER | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 42 | ROUTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 43 | ROUTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDFROMHOLD |
| 44 | ROUTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 45 | DIVERTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 46 | DIVERTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDFROMHOLD |
| 47 | DIVERTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 48 | INITIATED | UNSPECIFIED | DESTINATIONBUSY | UNSPECIFIED |
| 49 | RECEIVED | UNSPECIFIED | PULLED | UNSPECIFIED |
| 50 | RECEIVEDTRANSFER | UNSPECIFIED | PULLED | UNSPECIFIED |
| 51 | ROUTEDTO | UNSPECIFIED | PULLED | UNSPECIFIED |
| 52 | PULLER | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 53 | PULLER | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 54 | PULLER | UNSPECIFIED | ROUTED | UNSPECIFIED |
| 55 | PULLER | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 56 | PULLER | UNSPECIFIED | ABANDONED | ABANDONEDWHILEQUEUED |
| 57 | PULLER | UNSPECIFIED | CUSTOMERABANDONED | UNSPECIFIED |
| 58 | PULLER | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 59 | PULLER | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 60 | REDIRECTEDTO | UNSPECIFIED | PULLED | UNSPECIFIED |
| 61 | REDIRECTEDTO | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 62 | REDIRECTEDTO | UNSPECIFIED | CUSTOMERABANDONED | UNSPECIFIED |
| 63 | REDIRECTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 64 | RECEIVED | UNSPECIFIED | CLEARED | UNSPECIFIED |
| 65 | RECEIVED | UNSPECIFIED | CLEARED | STUCKCALL |
| 66 | UNKNOWN | UNSPECIFIED | NONE | UNSPECIFIED |
| 67 | INCONFERENCE | CONFERENCEINITIATOR | COMPLETED | UNSPECIFIED |
| 68 | INCONFERENCE | CONFERENCEJOINED | COMPLETED | UNSPECIFIED |
| 69 | INITIATED | UNSPECIFIED | ROUTED | UNSPECIFIED |
| 70 | RECEIVED | UNSPECIFIED | NONE | UNSPECIFIED |
| 71 | RECEIVEDTRANSFER | UNSPECIFIED | NONE | UNSPECIFIED |
| 72 | RECEIVEDCONSULT | UNSPECIFIED | NONE | UNSPECIFIED |
| 73 | ROUTEDTO | UNSPECIFIED | NONE | UNSPECIFIED |
| 74 | DIVERTEDTO | UNSPECIFIED | NONE | UNSPECIFIED |
| 75 | INITIATEDCONSULT | UNSPECIFIED | NONE | UNSPECIFIED |
| 76 | INCONFERENCE | UNSPECIFIED | NONE | UNSPECIFIED |
| 77 | INITIATED | UNSPECIFIED | NONE | UNSPECIFIED |
| 78 | RECEIVEDREQUEST | UNSPECIFIED | NONE | UNSPECIFIED |
| 79 | PULLER | UNSPECIFIED | NONE | UNSPECIFIED |
| 80 | REDIRECTEDTO | UNSPECIFIED | NONE | UNSPECIFIED |
| 82 | INCONFERENCE | CONFERENCEJOINED | ABANDONED | UNSPECIFIED |
| 83 | INCONFERENCE | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 84 | INCONFERENCE | CONFERENCEJOINED | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 85 | INITIATEDCONSULT | UNSPECIFIED | DESTINATIONBUSY | UNSPECIFIED |
| 86 | RECEIVED | UNSPECIFIED | DIVERTED | ANSWEREDBYAGENT |
| 87 | RECEIVED | UNSPECIFIED | DIVERTED | ANSWEREDBYOTHER |
| 88 | RECEIVED | UNSPECIFIED | DIVERTED | REDIRECTED |
| 89 | RECEIVED | UNSPECIFIED | DIVERTED | ABANDONEDWHILERINGING |
| 90 | RECEIVED | UNSPECIFIED | REDIRECTED | ROUTEONNOANSWER |
| 91 | ROUTEDTO | UNSPECIFIED | REDIRECTED | ROUTEONNOANSWER |
| 92 | DIVERTEDTO | UNSPECIFIED | REDIRECTED | ROUTEONNOANSWER |
| 93 | RECEIVEDCONSULT | UNSPECIFIED | REDIRECTED | ROUTEONNOANSWER |
| 94 | RECEIVEDTRANSFER | UNSPECIFIED | REDIRECTED | ROUTEONNOANSWER |
| 95 | INCONFERENCE | UNSPECIFIED | REDIRECTED | ROUTEONNOANSWER |
| 96 | RECEIVED | UNSPECIFIED | REDIRECTED | UNSPECIFIED |
| 97 | ROUTEDTO | UNSPECIFIED | REDIRECTED | UNSPECIFIED |
| 98 | DIVERTEDTO | UNSPECIFIED | REDIRECTED | UNSPECIFIED |
| 99 | RECEIVEDCONSULT | UNSPECIFIED | REDIRECTED | UNSPECIFIED |
| 100 | RECEIVEDTRANSFER | UNSPECIFIED | REDIRECTED | UNSPECIFIED |
| 101 | INCONFERENCE | UNSPECIFIED | REDIRECTED | UNSPECIFIED |
| 102 | RECEIVED | UNSPECIFIED | CLEARED | ROUTEDFROMANOTHERVQ |
| 103 | RECEIVED | UNSPECIFIED | CLEARED | DEFAULTROUTEDBYSTRATEGY |
| 104 | RECEIVED | UNSPECIFIED | CLEARED | DEFAULTROUTEDBYSWITCH |
| 105 | RECEIVED | UNSPECIFIED | CLEARED | TARGETSCLEARED |
| 106 | RECEIVED | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 107 | RECEIVEDTRANSFER | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 108 | ROUTEDTO | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 109 | DIVERTEDTO | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 110 | INCONFERENCE | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 111 | RECEIVEDCONSULT | UNSPECIFIED | DIVERTED | ABANDONEDWHILERINGING |
| 112 | RECEIVEDCONSULT | UNSPECIFIED | DIVERTED | ANSWEREDBYAGENT |
| 113 | RECEIVEDCONSULT | UNSPECIFIED | DIVERTED | ANSWEREDBYOTHER |
| 114 | RECEIVEDCONSULT | UNSPECIFIED | DIVERTED | REDIRECTED |
| 115 | RECEIVEDCONSULT | UNSPECIFIED | DIVERTED | ROUTEONNOANSWER |
| 116 | ROUTEDTO | UNSPECIFIED | REDIRECTED | REJECTED |
| 117 | ROUTEDTO | UNSPECIFIED | REDIRECTED | REVOKED |
| 118 | RECEIVEDTRANSFER | UNSPECIFIED | ABANDONED | REJECTED |
| 119 | RECEIVEDCONSULT | UNSPECIFIED | ABANDONED | REJECTED |
| 120 | INCONFERENCE | UNSPECIFIED | ABANDONED | REJECTED |
| 121 | RECEIVEDTRANSFER | UNSPECIFIED | ABANDONED | REVOKED |
| 122 | RECEIVEDCONSULT | UNSPECIFIED | ABANDONED | REVOKED |
| 123 | INCONFERENCE | UNSPECIFIED | ABANDONED | REVOKED |
| 124 | INITIATED | UNSPECIFIED | REDIRECTED | PULLEDBACK |
| 125 | PULLER | UNSPECIFIED | REDIRECTED | PULLEDBACK |
| 126 | REDIRECTEDTO | PULLEDBACK | NONE | UNSPECIFIED |
| 127 | REDIRECTEDTO | PULLEDBACK | ABANDONED | UNSPECIFIED |
| 128 | REDIRECTEDTO | PULLEDBACK | CUSTOMERABANDONED | UNSPECIFIED |
| 129 | REDIRECTEDTO | PULLEDBACK | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 130 | REDIRECTEDTO | PULLEDBACK | PULLED | UNSPECIFIED |
| 131 | RECEIVED | UNSPECIFIED | CUSTOMERABANDONED | ANSWEREDBYOTHER |
| 132 | RECEIVEDTRANSFER | UNSPECIFIED | CUSTOMERABANDONED | ANSWEREDBYOTHER |
| 133 | ROUTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ANSWEREDBYOTHER |
| 134 | DIVERTEDTO | UNSPECIFIED | CUSTOMERABANDONED | ANSWEREDBYOTHER |
| 135 | RECEIVED | UNSPECIFIED | CLEARED | PULLEDBACK |
| 136 | RECEIVED | UNSPECIFIED | CLEARED | STOPPED |
| 137 | RECEIVED | UNSPECIFIED | DIVERTED | REVOKED |
| 138 | RECEIVED | UNSPECIFIED | DIVERTED | REJECTED |
| 139 | RECEIVED | UNSPECIFIED | DIVERTED | ROUTEDTOOTHER |
| 140 | INCONFERENCE | CONFERENCEJOINED | REDIRECTED | ROUTEONNOANSWER |
| 141 | INCONFERENCE | CONFERENCEJOINED | REDIRECTED | UNSPECIFIED |
| 142 | INITIATED | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 143 | PULLER | UNSPECIFIED | PULLED | UNSPECIFIED |
| 144 | INCONFERENCE | CONFERENCEINITIATOR | TRANSFERRED | UNSPECIFIED |
| 145 | INCONFERENCE | CONFERENCEJOINED | TRANSFERRED | UNSPECIFIED |
| 146 | RECEIVEDTRANSFER | UNSPECIFIED | REDIRECTED | REJECTED |
| 147 | RECEIVEDTRANSFER | UNSPECIFIED | REDIRECTED | REVOKED |
| 200 | RECEIVEDCONSULT | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 201 | INITIATED | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDFROMHOLD |
| 202 | UNKNOWN | UNSPECIFIED | ABANDONED | REVOKED |
| 203 | RECEIVEDTRANSFER | UNSPECIFIED | OUTBOUNDSTOPPED | UNSPECIFIED |
| 204 | ROUTEDTO | UNSPECIFIED | OUTBOUNDSTOPPED | UNSPECIFIED |
| 205 | INITIATED | UNSPECIFIED | OUTBOUNDSTOPPED | UNSPECIFIED |
| 206 | PULLER | UNSPECIFIED | OUTBOUNDSTOPPED | UNSPECIFIED |
| 207 | UNKNOWN | UNSPECIFIED | ABANDONED | ABANDONEDWHILEQUEUED |
| 208 | UNKNOWN | UNSPECIFIED | ABANDONED | REDIRECTED |
| 209 | UNKNOWN | UNSPECIFIED | ABANDONED | UNSPECIFIED |
| 210 | UNKNOWN | UNSPECIFIED | CLEARED | DEFAULTROUTEDBYSTRATEGY |
| 211 | UNKNOWN | UNSPECIFIED | CLEARED | DEFAULTROUTEDBYSWITCH |
| 212 | UNKNOWN | UNSPECIFIED | CLEARED | PULLEDBACK |
| 213 | UNKNOWN | UNSPECIFIED | CLEARED | ROUTEDFROMANOTHERVQ |
| 214 | UNKNOWN | UNSPECIFIED | CLEARED | STOPPED |
| 215 | UNKNOWN | UNSPECIFIED | CLEARED | STUCKCALL |
| 216 | UNKNOWN | UNSPECIFIED | CLEARED | TARGETSCLEARED |
| 217 | UNKNOWN | UNSPECIFIED | CLEARED | UNSPECIFIED |
| 218 | UNKNOWN | UNSPECIFIED | COMPLETED | UNSPECIFIED |
| 219 | UNKNOWN | UNSPECIFIED | CONFERENCED | UNSPECIFIED |
| 220 | UNKNOWN | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDFROMHOLD |
| 221 | UNKNOWN | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 222 | UNKNOWN | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 223 | UNKNOWN | UNSPECIFIED | CUSTOMERABANDONED | ANSWEREDBYOTHER |
| 224 | UNKNOWN | UNSPECIFIED | CUSTOMERABANDONED | UNSPECIFIED |
| 225 | UNKNOWN | UNSPECIFIED | DESTINATIONBUSY | UNSPECIFIED |
| 226 | UNKNOWN | UNSPECIFIED | DIVERTED | ABANDONEDWHILERINGING |
| 227 | UNKNOWN | UNSPECIFIED | DIVERTED | ANSWEREDBYAGENT |
| 228 | UNKNOWN | UNSPECIFIED | DIVERTED | ANSWEREDBYOTHER |
| 229 | UNKNOWN | UNSPECIFIED | DIVERTED | REDIRECTED |
| 230 | UNKNOWN | UNSPECIFIED | DIVERTED | REJECTED |
| 231 | UNKNOWN | UNSPECIFIED | DIVERTED | REVOKED |
| 232 | UNKNOWN | UNSPECIFIED | DIVERTED | ROUTEDTOOTHER |
| 233 | UNKNOWN | UNSPECIFIED | DIVERTED | ROUTEONNOANSWER |
| 234 | UNKNOWN | UNSPECIFIED | DIVERTED | UNSPECIFIED |
| 235 | UNKNOWN | UNSPECIFIED | OUTBOUNDSTOPPED | UNSPECIFIED |
| 236 | UNKNOWN | UNSPECIFIED | PULLED | UNSPECIFIED |
| 237 | UNKNOWN | UNSPECIFIED | REDIRECTED | PULLEDBACK |
| 238 | UNKNOWN | UNSPECIFIED | REDIRECTED | REJECTED |
| 239 | UNKNOWN | UNSPECIFIED | REDIRECTED | REVOKED |
| 240 | UNKNOWN | UNSPECIFIED | REDIRECTED | ROUTEONNOANSWER |
| 241 | UNKNOWN | UNSPECIFIED | REDIRECTED | UNSPECIFIED |
| 242 | UNKNOWN | UNSPECIFIED | ROUTED | UNSPECIFIED |
| 243 | UNKNOWN | UNSPECIFIED | TRANSFERRED | UNSPECIFIED |
| 244 | INCONFERENCE | UNSPECIFIED | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 245 | RECEIVEDCONSULT | UNSPECIFIED | CLEARED | UNSPECIFIED |
| 246 | RECEIVEDCONSULT | UNSPECIFIED | CLEARED | STUCKCALL |
| 247 | RECEIVEDCONSULT | UNSPECIFIED | CLEARED | ROUTEDFROMANOTHERVQ |
| 248 | RECEIVEDCONSULT | UNSPECIFIED | CLEARED | DEFAULTROUTEDBYSTRATEGY |
| 249 | RECEIVEDCONSULT | UNSPECIFIED | CLEARED | DEFAULTROUTEDBYSWITCH |
| 250 | RECEIVEDCONSULT | UNSPECIFIED | CLEARED | TARGETSCLEARED |
| 251 | RECEIVEDCONSULT | UNSPECIFIED | CLEARED | PULLEDBACK |
| 252 | RECEIVEDCONSULT | UNSPECIFIED | CLEARED | STOPPED |
| 253 | UNKNOWN | UNSPECIFIED | ABNORMALSTOP | UNSPECIFIED |
| 254 | RECEIVED | UNSPECIFIED | ABNORMALSTOP | UNSPECIFIED |
| 255 | RECEIVEDTRANSFER | UNSPECIFIED | ABNORMALSTOP | UNSPECIFIED |
| 256 | ROUTEDTO | UNSPECIFIED | ABNORMALSTOP | UNSPECIFIED |
| 257 | INCONFERENCE | UNSPECIFIED | ABNORMALSTOP | UNSPECIFIED |
| 258 | INITIATED | UNSPECIFIED | ABNORMALSTOP | UNSPECIFIED |
| 259 | PULLER | UNSPECIFIED | ABNORMALSTOP | UNSPECIFIED |
| 260 | REDIRECTEDTO | UNSPECIFIED | ABNORMALSTOP | UNSPECIFIED |
| 261 | UNKNOWN | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILEQUEUED |
| 262 | UNKNOWN | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILERINGING |
| 263 | RECEIVED | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILEQUEUED |
| 264 | RECEIVED | UNSPECIFIED | DIVERTED | ABNORMALSTOPWHILERINGING |
| 265 | RECEIVEDTRANSFER | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILEQUEUED |
| 266 | RECEIVEDTRANSFER | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILERINGING |
| 267 | ROUTEDTO | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILEQUEUED |
| 268 | ROUTEDTO | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILERINGING |
| 269 | INCONFERENCE | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILERINGING |
| 270 | PULLER | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILEQUEUED |
| 271 | REDIRECTEDTO | UNSPECIFIED | ABNORMALSTOP | ABNORMALSTOPWHILEQUEUED |
| 272 | UNKNOWN | UNSPECIFIED | COMPLETED | ARCHIVED |
| 273 | RECEIVED | UNSPECIFIED | COMPLETED | ARCHIVED |
| 274 | RECEIVEDTRANSFER | UNSPECIFIED | COMPLETED | ARCHIVED |
| 275 | ROUTEDTO | UNSPECIFIED | COMPLETED | ARCHIVED |
| 276 | INITIATED | UNSPECIFIED | COMPLETED | ARCHIVED |
| 277 | PULLER | UNSPECIFIED | COMPLETED | ARCHIVED |
| 278 | REDIRECTEDTO | UNSPECIFIED | COMPLETED | ARCHIVED |
| 279 | UNKNOWN | UNSPECIFIED | COMPLETED | CANCELED |
| 280 | RECEIVED | UNSPECIFIED | COMPLETED | CANCELED |
| 281 | RECEIVEDTRANSFER | UNSPECIFIED | COMPLETED | CANCELED |
| 282 | ROUTEDTO | UNSPECIFIED | COMPLETED | CANCELED |
| 283 | INITIATED | UNSPECIFIED | COMPLETED | CANCELED |
| 284 | PULLER | UNSPECIFIED | COMPLETED | CANCELED |
| 285 | REDIRECTEDTO | UNSPECIFIED | COMPLETED | CANCELED |
| 286 | INCONFERENCE | UNSPECIFIED | REDIRECTED | PULLEDBACK |
| 287 | ROUTEDTO | UNSPECIFIED | REDIRECTED | PULLEDBACK |
| 288 | RECEIVEDTRANSFER | UNSPECIFIED | REDIRECTED | PULLEDBACK |
| 289 | RECEIVED | UNSPECIFIED | REDIRECTED | PULLEDBACK |
| 290 | REDIRECTEDTO | UNSPECIFIED | REDIRECTED | PULLEDBACK |
| 291 | RECEIVED | UNSPECIFIED | DEFERRED | CALLBACKACCEPTED |
| 292 | ROUTEDTO | UNSPECIFIED | DEFERRED | CALLBACKACCEPTED |
| 293 | DIVERTEDTO | UNSPECIFIED | DEFERRED | CALLBACKACCEPTED |
| 294 | RECEIVEDTRANSFER | UNSPECIFIED | DEFERRED | CALLBACKACCEPTED |
| 295 | REDIRECTEDTO | UNSPECIFIED | DEFERRED | CALLBACKACCEPTED |
| 296 | RECEIVED | UNSPECIFIED | INCOMPLETE | UNSPECIFIED |
| 297 | INITIATED | UNSPECIFIED | INCOMPLETE | UNSPECIFIED |
| 298 | RECEIVED | UNSPECIFIED | ABANDONED | ABANDONEDWHILEQUEUED |
| 299 | INCONFERENCE | UNSPECIFIED | REDIRECTED | REVOKED |
| 300 | INCONFERENCE | UNSPECIFIED | REDIRECTED | REJECTED |
| 301 | RECEIVEDCONSULT | UNSPECIFIED | REDIRECTED | REVOKED |
| 302 | RECEIVEDCONSULT | UNSPECIFIED | REDIRECTED | REJECTED |
| 303 | RECEIVED | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 304 | RECEIVEDTRANSFER | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 305 | RECEIVEDCONSULT | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 306 | ROUTEDTO | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 307 | DIVERTEDTO | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 308 | INITIATEDCONSULT | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 309 | INCONFERENCE | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 310 | INITIATED | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 311 | UNKNOWN | UNSPECIFIED | TRANSFERRED | INTRODUCEDTRANSFER |
| 312 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | COMPLETED | UNSPECIFIED |
| 313 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | ABANDONED | UNSPECIFIED |
| 314 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | ROUTED | UNSPECIFIED |
| 315 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | DIVERTED | UNSPECIFIED |
| 316 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | CUSTOMERABANDONED | ABANDONEDWHILEQUEUED |
| 317 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | CUSTOMERABANDONED | ABANDONEDFROMHOLD |
| 318 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | CUSTOMERABANDONED | ABANDONEDWHILERINGING |
| 319 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | NONE | UNSPECIFIED |
| 320 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | REDIRECTED | ROUTEONNOANSWER |
| 321 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | REDIRECTED | UNSPECIFIED |
| 322 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | CONFERENCED | UNSPECIFIED |
| 323 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | ABANDONED | REJECTED |
| 324 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | CUSTOMERABANDONED | ANSWEREDBYOTHER |
| 325 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | DEFERRED | CALLBACKACCEPTED |
| 326 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | TRANSFERRED | INTRODUCEDTRANSFER |
| 327 | RECEIVEDTRANSFER | INTRODUCEDTRANSFER | TRANSFERRED | UNSPECIFIED |
| 328 | INCONFERENCE | UNSPECIFIED | COMPLETED | ARCHIVED |
| 329 | INCONFERENCE | CONFERENCEINITIATOR | COMPLETED | ARCHIVED |
| 330 | INCONFERENCE | CONFERENCEJOINED | COMPLETED | ARCHIVED |
| 331 | INITIATEDCONSULT | UNSPECIFIED | COMPLETED | ARCHIVED |
| 332 | RECEIVEDCONSULT | UNSPECIFIED | COMPLETED | ARCHIVED |
| 333 | RECEIVEDREQUEST | UNSPECIFIED | COMPLETED | ARCHIVED |
| 334 | INCONFERENCE | UNSPECIFIED | COMPLETED | CANCELED |
| 335 | INCONFERENCE | CONFERENCEINITIATOR | COMPLETED | CANCELED |
| 336 | INCONFERENCE | CONFERENCEJOINED | COMPLETED | CANCELED |
| 337 | INITIATEDCONSULT | UNSPECIFIED | COMPLETED | CANCELED |
| 338 | RECEIVEDCONSULT | UNSPECIFIED | COMPLETED | CANCELED |
| 339 | RECEIVEDREQUEST | UNSPECIFIED | COMPLETED | CANCELED |
| 340 | ROUTEDTO | UNSPECIFIED | CUSTOMERABANDONED | UNSPECIFIED |
| 341 | INCONFERENCE | UNSPECIFIED | CUSTOMERABANDONED | ANSWEREDBYOTHER |
| 342 | INCONFERENCE | UNSPECIFIED | DIVERTED | UNSPECIFIED |
This page was last edited on October 2, 2020, at 12:24.
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