This page describes reports you can use to learn more about agent handling of contact center interactions involving Co-browse sessions. Reports in the Co-browse folder are ready-to-use, but as always, can be modified to suit your specific business needs.
The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.
About Co-browse reports
The following reports are available in the CX Insights > Co-browse folder:
This page was last modified on December 21, 2018, at 11:07.