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Chat reports

This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. Reports in the Chat folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Important
Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the Chat, Chat bot, and Predictive Routing folders.

About Chat reports

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The following reports are available in the CX Insights > Chat folder:

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This page was last modified on 23 July 2018, at 11:16.