This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. Reports in the Chat folder are ready-to-use, but as always, can be modified to suit your specific business needs.
Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the Chat
, Chat bot
, and Predictive Routing
About Chat reports
The following reports are available in the CX Insights > Chat folder:
This page was last modified on 23 July 2018, at 11:16.