Genesys Pulse is your gateway for monitoring your contact center, so you can better meet your business needs.
Now that you know what Genesys Pulse is, you’re probably wondering how to use it. This getting started page will get you running, viewing, and managing reports. Let’s get started.
You can open the Genesys Pulse dashboard on Genesys Portal to see the real-time reports.
Reports are displayed in widgets, which can easily be expanded to dashboard size to display additional detail.
Manage dashboards and wallboards
Use tabs to manage Genesys Pulse dashboards and wallboards. Click the more icon in the right corner of the dashboard for options:
- Add a Widget—Add a new widget to the dashboard or wallboard.
- Clone—Create a new copy of the dashboard or wallboard.
- Close—Close the dashboard or wallboard.
- Customize—Change the name, description and other options of the dashboard or wallboard.
- Launch—Launch a wallboard.
- Publish—Share the unpublished dashboard or wallboard.
- Save As—Save a new copy of the published dashboard or wallboard.
- Update Shared Copy—Overwrite the published copy of the dashboard or wallboard.
Use report widgets
Genesys Pulse widgets display Donut, Data, Key Performance Indicator (KPI), Time Tracking, or List charts of key statistics for objects on your dashboard.
- Clone—Create a copy of the widget.
- Delete—Delete the widget.
- Download—Download the report data as a CSV file.
- Edit—Make changes to the widget.
- Expand to Tab—See an expanded, detailed view of the report.
You can also add new widgets to your dashboard.
Expand reports to dashboard
Click the more icon in the top right corner of a widget and select Expand to Tab to see a detailed view of your report. This expanded report opens within a new tab, so it won't impact your initial dashboard.
- Download the report data as a CSV file by selecting Download Widget from the the more menu.
- Make changes to the source widget by selecting Edit from the the more menu.
- Change the number of columns you want to display on a grid by clicking the pencil icon.
- Sort options, define objects, and define statistics.
- View different chart types available in the expanded widget:
What do I do next?
You might want to learn more about: