Predictive Routing Reports and Dashboards
This page describes reports and dashboards you can use to learn more about how Genesys Predictive Routing (GPR) is used in your contact center, including information about how it impacts customer experience, wait times, issue resolution rates, and other key metrics. Reports in the Predictive folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Predictive Routing reports and dashboards
The following reports and dashboards are available in the CX Insights > Predictive Routing folder: