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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.)

Table WORKBIN

Description

Modified: 8.5.003 (in Oracle, fields with VARCHAR data types use explicit CHAR character-length semantics)

In partitioned databases, this table is not partitioned.


This table allows facts to be described based on the type and owner of the workbin instance that was associated with a particular mediation segment. (Refer to Workbin Instance in the Genesys Info Mart Deployment Guide for the definition of workbin instance.)

A new row is created the first time that any interaction that is owned by a particular resource is placed into a particular Workbin object that has been defined in the Configuration Layer—in other words, the first time that a particular workbin instance is created.

Tip
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Column List

Legend

Column Data Type P M F DV

WORKBIN_KEY

int X X

WORKBIN_TYPE

numeric(1) X

WORKBIN_TYPE_CODE

varchar(32)/nvarchar(32) X

WORKBIN_RESOURCE_KEY

int X X

OWNER_KEY

int X X

CREATE_AUDIT_KEY

numeric(19) X X

UPDATE_AUDIT_KEY

numeric(19) X X

WORKBIN_KEY

The primary key of this table and the surrogate key that is used to join this dimension to the MSF table.

WORKBIN_TYPE

The type of workbin. This field is set to one of the following values:

  • 1 (Agent)
  • 2 (Place)
  • 3 (AgentGroup)
  • 4 (PlaceGroup)

WORKBIN_TYPE_CODE

The code of the workbin type. This field is set to one of the following values:

  • AGENT
  • PLACE
  • AGENTGROUP
  • PLACEGROUP

WORKBIN_RESOURCE_KEY

The surrogate key that is used to reference a workbin record in the RESOURCE_ table, to identify the specific Interaction Workbin of which this workbin is an instance.

OWNER_KEY

The surrogate key that is used to reference one of the following, to identify the owner of the workbin instance:

  • If the type of workbin is Agent, an agent record in the RESOURCE_ table
  • If the type of workbin is Place, a place record in the PLACE_ view
  • If the type of workbin is AgentGroup or PlaceGroup, a group record in the GROUP_ view

CREATE_AUDIT_KEY

The surrogate key used to join to the CTL_AUDIT_LOG dimension. Specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.

UPDATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.

   

Subject Areas

  • Mediation_Segment - Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.

 

 

 

 

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This page was last modified on August 10, 2017, at 05:43.