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Genesys Interactive Insights

Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Genesys CX Insights

Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Historical Reporting with Genesys CX Insights

Use historical reports to visualize the performance of your contact center over time, as contrasted against real-time reports, which show what is going on right now. Learn more about the the difference here.

This document provides information about the available ready-to-use historical reports in Genesys Customer Experience Insights (GCXI or Genesys CX Insights), and explains how to get started using Genesys CX Insights historical reports. For detailed information, see the links at the bottom of this page, or go straight to a complete list of available reports.

Important
Depending on the release of Genesys PureEngage Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights interface, or through Genesys CX Insights. If you are not sure which historical reporting tool you have, contact your Genesys representative, or launch historical reporting from the Genesys Portal by clicking Reporting. For information about Genesys Interactive Insights (GI2), see Historical reporting with Genesys Interactive Insights.

Changing the language used in the reports

1

Before you can select a language, an administrator must enable it on the server. Only one language, in addition to US English, is enabled at any time. Talk to your administrator to find out what language is available for your use. Changes described in this procedure apply only to your own sessions, not to other users.

Use the following steps to change the language used in the GUI and reports.

  1. Log in to Genesys CX Insights.
  2. Click on the drop-down menu next to your user name, and select Preferences.
  3. On the User Preferences > General page:
    1. Change the language used in the GUI: In the Language section, select a language from the list.
    2. Change the language used in the reports: Click Show advanced options, from the Metadata list, select a language.
  4. Scroll to the bottom of the page, and click Apply.
  5. Use the browser's back arrow, or click in the breadcrumbs, to continue.
Important
Not all languages listed in the GUI are enabled for your use. Check with your administrator.

Supported languages

Genesys CX Insights provides support to translate (localize) the GUI and reports into the following languages:

  • Chinese (simplified)
  • French (Canada)
  • French (France)
  • German
  • Italian (Italy)
  • Japanese
  • Portuguese (Brazilian)
  • Russian
  • Spanish (Latin American)
  • Turkish

Learn more about Genesys CX Insights

In this document, you can find information about the following topics:

This page was last modified on December 21, 2018, at 09:58.

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