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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.)

Table POST_CALL_SURVEY_DIM_1

Description

Introduced: 8.5.003. Supported in certain deployments only.
Modified: 8.5.010 (data type for the following columns modified in single-language databases: SURVEY_IAGENTSCORE, SURVEY_ICOMPANYSCORE, SURVEY_ICALLSCORE, SURVEY_IPRODUCTSCORE, SURVEY_IQ1)

In partitioned databases, this table is not partitioned.


This dimension table enables interaction resource facts to be described based on the scores customers assign to the call, agent, product, and company during post-call survey.

The POST_CALL_SURVEY_DIM_* tables are not part of the default Genesys Info Mart database schema. In deployments that rely on Genesys Info Mart for reporting on Post-Call Survey user data that may come attached with interactions, use the applicable Genesys-provided make_gim_post_call_survey*.sql script to add these tables to the schema.

Column List

Legend

Column Data Type P M F DV

ID

int X X

TENANT_KEY

int X X

CREATE_AUDIT_KEY

numeric(19) X X

SURVEY_IAGENTSCORE

nvarchar(32) X -1

SURVEY_ICOMPANYSCORE

nvarchar(32) X -1

SURVEY_ICALLSCORE

nvarchar(32) X -1

SURVEY_IPRODUCTSCORE

nvarchar(32) X -1

SURVEY_IQ1

nvarchar(32) X -1

ID

The primary key for this table.

TENANT_KEY

The surrogate key that is used to join the TENANT dimension to the fact tables to indicate the tenant of the IRF or MSF resource. The value of this field is identical to the value that is in the IRF or MSF record that is identified by the INTERACTION_RESOURCE_ID value. This value can be used to restrict data access.

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

SURVEY_IAGENTSCORE

Modified: 8.5.010 (data type modified in single-language databases)
Based on KVP: survey_iAgentScore

The score assigned to the agent by the customer during post-call survey.

SURVEY_ICOMPANYSCORE

Modified: 8.5.010 (data type modified in single-language databases)
Based on KVP: survey_iCompanyScore

The overall score assigned to the company by the customer during post-call survey.

SURVEY_ICALLSCORE

Modified: 8.5.010 (data type modified in single-language databases)
Based on KVP: survey_iCallScore

The score assigned to the call by the customer during post-call survey.

SURVEY_IPRODUCTSCORE

Modified: 8.5.010 (data type modified in single-language databases)
Based on KVP: survey_iProductScore

The score assigned to the product by the customer during post-call survey.

SURVEY_IQ1

Modified: 8.5.010 (data type modified in single-language databases)
Based on KVP: survey_iQ1

The answer from the caller to Integer-response question 1 during a post-call survey.


Index List

CODE U C Description

I_POST_CALL_SURVEY_DIM_1

X Improves access time.

Index I_POST_CALL_SURVEY_DIM_1

Field Sort Comment
TENANT_KEY Ascending
SURVEY_IAGENTSCORE Ascending
SURVEY_ICOMPANYSCORE Ascending
SURVEY_ICALLSCORE Ascending
SURVEY_IPRODUCTSCORE Ascending
SURVEY_IQ1 Ascending

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This page was last modified on 10 August 2017, at 06:43.