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Genesys Softphone VDI Adapter

Information.png Note: Not all changes listed below may pertain to your deployment.

March 22, 2019 (

What's New

Resolved Issues

  • The analysis of voice call quality has now been improved so that agents no longer receive misleading voice call quality alerts immediately after a call has been established or retrieved. (SOFTPHONE-631)

March 8, 2019 (

What's New

VDI Adaptor plugin

  • Genesys Softphone VDI Adapter is installed as a plugin to the Citrix Workspace App (formerly known as Citrix Receiver) on client workstations to enable Genesys Softphone to be deployed in the Citrix XenApp 7 and XenDesktop 7 virtual desktop infrastructures. Consult the Supported OS and Supported Virtualization system guides for details about the supported versions.

Known Issues

There are currently no known issues.

Retrieved from "https://docs.genesys.com/Documentation:PSAAS:RN:VDI:Public (2019-04-23 13:13:35)"
This page was last modified on March 22, 2019, at 05:51.


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