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Genesys Softphone VDI Adapter

Information.png Note: Not all changes listed below may pertain to your deployment.

August 30, 2019 (

What's New

Quality of Service improvement

  • The determination of the quality of service of the Voice channel has been improved.

Ringtones for auto-answered calls

  • Genesys Softphone can now be configured to play the specified ringtone once for its full duration, even if the call is answered while the tone is playing. This capability is most applicable to environments where Genesys Softphone or the agent application is set up to answer calls automatically.

June 27, 2019 (

What's New

FIPS 140-2 compliancy

  • Genesys Softphone secured communication channels, such as Secured RTP, are now compliant with FIPS 140-2.

Operating systems

  • Genesys Softphone VDI Adapter can now be installed on eLux RP 5 Operating Systems to support Genesys Softphone running in Citrix XenApp or XenDesktop environments.

Resolved Issues

  • Genesys Softphone improved audio processing during hold/retrieve operations when interoperating with other SIP clients, such as Microsoft Skype for Business. (SOFTPHONE-704)

May 10, 2019 (

What's New

Resolved Issues

  • The robustness of the connectivity between Genesys Softphone and the WebRTC Gateway has been improved to reduce the number of session disconnections. (SOFTPHONE-662)
  • Genesys Softphone has been improved to prevent distortion at the beginning of calls on certain headsets. (SOFTPHONE-649)

March 22, 2019 (

What's New

Resolved Issues

  • The analysis of voice call quality has now been improved so that agents no longer receive misleading voice call quality alerts immediately after a call has been established or retrieved. (SOFTPHONE-631)

March 8, 2019 (

What's New

VDI Adaptor plugin

  • Genesys Softphone VDI Adapter is installed as a plugin to the Citrix Workspace App (formerly known as Citrix Receiver) on client workstations to enable Genesys Softphone to be deployed in the Citrix XenApp 7 and XenDesktop 7 virtual desktop infrastructures. Consult the Supported OS and Supported Virtualization system guides for details about the supported versions.

Known Issues

There are currently no known issues.

Retrieved from "https://docs.genesys.com/Documentation:PSAAS:RN:VDI:Public (2019-09-16 07:21:40)"
This page was last modified on August 30, 2019, at 05:13.


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