- May 14, 2019 (9.0.011.01)
- April 17, 2019 (9.0.010.02)
- March 27, 2019 (9.0.009.06)
- March 21, 2019 (9.0.009.04)
- February 4, 2019 (9.0.008.04)
- January 28, 2019 (9.0.007.09)
- January 3, 2019 (9.0.007.08)
- December 20, 2018 (9.0.007.07)
- October 25, 2018 (9.0.006.02)
- September 26, 2018 (9.0.005.00)
- September 5, 2018 (9.0.004.03)
- July 27, 2018 (9.0.003.03)
- June 26, 2018 (9.0.002.06)
- May 11, 2018 (9.0.001.04)
- Known Issues
May 14, 2019 (9.0.011.01)
- The WebChat.submitted event now contains the form metadata object. Previously, the form data was missing in the submitted event. (CXW-2275)
April 17, 2019 (9.0.010.02)
- Widgets are now available via new Public Content Delivery Network (CDN) regional URLs. The previous CDN URLs are deprecated and may not be accessible. Customers are encouraged to migrate to new CDN URLs, as the legacy URLs at app.genesys.cloud may be disabled in future, and will not be kept up to date with any later versions.
- The new Engagement Widget is now available to support use cases for Proactive Engagements triggered by Altocloud.
- Callback Widget now correctly displays one error dialog box at a time. Previously, in some cases, multiple dialog boxes would appear at the same time. (CXW-2224)
March 27, 2019 (9.0.009.06)
- Localization strings are now correctly applied to the chat invite triggered by the command WebChat.invite. (CXW-2182)
March 21, 2019 (9.0.009.04)
- Offers Widget is updated with new features, layouts, and improvements.
- WebChat's GMS REST mode now utilizes dynamic polling instead of a fixed 3-second poll rate. The poll rate increases when the user sends messages and decreases over time as they become idle. This increases responsiveness for the user without overburdening the server. (CXW-2167)
- Chat arrow bubbles and messages now display correctly in the WebChat Widget during an active chat session. Previously, in some scenarios, they appeared misaligned. (CXW-2162)
February 4, 2019 (9.0.008.04)
PureEngage Cloud v3 API
- WebChat Widget now supports PureEngage Cloud v3 API via the WebChat transport configuration option.
- WebChat bubble arrows are now displaying correctly by properly pointing to either the Agent or the Customer in the active Chat transcript window. Previously, the bubble arrows were slightly misaligned. (CXW-2071)
January 28, 2019 (9.0.007.09)
- Callback Calendar time slots now display correctly based on the availability. Previously, when choosing between days, some of the available time slots were shown as disabled. (CXW-2124)
January 3, 2019 (9.0.007.08)
- Widgets now displays the WebChat Widget correctly when it receives the appropriate Genesys Web Engagement notifications. Previously, for some Web Engagement notification events, the WebChat Widget would not be displayed. (CXW-2075)
December 20, 2018 (9.0.007.07)
Public CDN URLs
- Widgets are now accessible via Public CDN URLs. This includes both All-in-one and Lazy loading bundles.
- WebChat Widget now correctly listens to the inactivity timeout event from the Chat Server and ends the chat session. Previously, the chat session could not be ended at the right time when the inactivity timeout had occurred. (CXW-1920)
- The custom form in WebChat Widget now opens correctly in the Lazy Load mode. Previously, when opening the WebChat for the first time, it would not display the configured custom form. (CXW-1947)
October 25, 2018 (9.0.006.02)
- Genesys Widgets now supports Deployment IDs. This allows you to specify multiple configurations, each with a unique deployment ID that prevents cookies and other session data from carrying over to a page with a different deployment ID. For example, you can use one deployment ID for your public site and one deployment ID for users who are logged in, to prevent an authenticated chat from restoring after the user logs out.
- Callback Widget now correctly shows the selected country code for the phone number field. Previously, deleting a phone number from the callback entry would also remove the country code and it could not be re-added. (CXW-1828)
- The originalMessage sub-property now contains the original, unaltered message data from the server. Previously, the event WebChat.messageReceived returned the wrong value for the sub-property. (CXW-1907)
- Cross-browser compatibility has now been optimized for Callback Widget. (CXW-1889)
September 26, 2018 (9.0.005.00)
- Widgets is now compatible with PureEngage Cloud Engagement / Estimated-wait-time API (/engagement/v3/estimated-wait-time), for accessing Estimated Wait Time in PureEngage Cloud.
- Widgets is now compatible with PureEngage Cloud Engagement / Callbacks API (/engagement/v3) for requesting and booking of Callback requests.
- Offers Widget now functions correctly according to its configuration documentation. (CXW-1815)
September 5, 2018 (9.0.004.03)
Estimated wait time
- Genesys Widgets now supports fetching estimated wait time (EWT) for a single virtual-queue or for a group of virtual-queues.
- A fully qualified domain name (FQDN) is no longer required for cookies to persist across page refreshes. Test environments like localhost or direct IP addresses are now compatible with our cookies. Previously, cookie-based features like WebChat restore would not function on a site without a FQDN.
- The Authorization header is now passed correctly when lazy-loading Genesys Widgets. (CXW-1793)
July 27, 2018 (9.0.003.03)
- Genesys Widgets can now automatically lazy-load plugins from separate files, instead of loading one large file containing all plugins.
- Improved scrollbar usability across platforms.
- A new "before()" method in CXBus plugins allows you to trigger actions before a chosen command executes, manipulate options passed to the command, or block execution of the command.
- The Toaster plugin has a new event, Toaster.opened, that is published when a toast is opened.
- The SendMessage widget now correctly displays the OK button in alert dialogs. Previously, this button might have displayed as EmailOk. (CXW-1735)
- JavsScript use strict mode no longer triggers an error when using a dropdown in a custom form. (CXW-1734)
- Dropdowns and textareas no longer reset to text inputs when using the custom form feature. (CXW-1710)
- Genesys Widgets now correctly collects and transmits user agent details for Microsoft Internet Explorer 10/11 and Edge browsers. This allows chat sessions to receive more accurate user agent details for these browsers. (CXW-1697)
June 26, 2018 (9.0.002.06)
Interaction Lifecycle Event
May 11, 2018 (9.0.001.04)
- The Offers Widget now provides an option to use client-side localization. (CXW-1354)
- Fixed an issue in custom forms where the check box input type was not sending the appropriate selected value. Previously, even though the Send transcript check box was deselected, Widgets would still send the user data. (CXW-1391)
- Fixed an issue where localization override was not happening as expected. Previously, the default localization strings were absent for Webchat and Callback resulting in an App.setLanguage error in the browser console.(CXW-1394)
- The Callback Widget is now redesigned to appear as docked in the bottom-right of the web page for desktop browsers. Additionally, you can customize labels and input fields in the registration form so they can be propagated as Key Value Pairs (KVP) to the Callback API. (CXW-1404)
- Fixed URL messages displayed in WebChat. Previously, in certain instances, WebChat was truncating part of the URL text. (CXW-1514)
There are currently no known issues.