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Authentication Service

Authentication Service provides single sign-on (SSO) for applications in Genesys Engage cloud.

Information.png Note: Not all changes listed below may pertain to your deployment.

November 2, 2020 (

What's New

Localization support

  • Authentication Service now supports the following languages: Brazilian, French, French Canadian, German, Japanese, Spanish, Korean, Italian, and Dutch.


  • Authentication Service now supports SAML certificate rollover without service interruption.

Resolved Issues

  • The "Remember Me" functionality on the login screen now preserves the agent's username and tenant when SameSite settings are enabled in agent browsers. (AUTH-274)

Known Issues

  • There are currently no known issues.


  • There are currently no limitations.
This page was last edited on February 19, 2021, at 13:14.
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