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Gplus Adapter for Service Now

Important
Not all changes listed below may pertain to your deployment.

August 02, 2021

What's New

  • Gplus Adapter now supports WebRTC.

Resolved Issues

  • Recording handling buttons (Start, Stop, Pause recording) are no longer hidden when active recording is set for an agent’s management.
  • The Adapter no longer hangs if the agent was configured with non-voice channels.

Known Issues

There are currently no known issues.

June 12, 2020 (9.0.002.00)

What's New

  • Configurable Screen pop
    • Allows to screen pop on any ServiceNow entity
  • ClickToDial from ServiceNow:
    • Start outbound call from phone fields (example: start call from Contact business number)
    • Start outbound call from reference fields (example: start call from “caller” field or Incident)
    • Customizable screen pop
  • Single pane desktop user experience
    • Agent Status Management
    • Agent Performance Tracker
    • Inbound Voice
  • Inbound toast alert
  • Supports ServiceNow Agent Workspace View

Prerequisite

  • ServiceNow “Openframe” plugin installed
This page was last edited on August 2, 2021, at 07:14.
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