Gplus Adapter for Service Now

Important

Not all changes listed below may pertain to your deployment.

July 05, 2022 (9.1.002.00)

GPlus Adapter now supports the following:

Other miscellaneous enhancements and fixes related to ServiceNow certification were made.

There are currently no known issues.

Recording handling buttons (Start, Stop, Pause recording) are no longer hidden when active recording is set for an agent’s management.
The Adapter no longer hangs if the agent was configured with non-voice channels.

There are currently no known issues.

Configurable Screen pop
- Allows to screen pop on any ServiceNow entity
ClickToDial from ServiceNow:
- Start outbound call from phone fields (example: start call from Contact business number)
- Start outbound call from reference fields (example: start call from “caller” field or Incident)
- Customizable screen pop
Single pane desktop user experience
- Agent Status Management
- Agent Performance Tracker
- Inbound Voice
Inbound toast alert
Supports ServiceNow Agent Workspace View