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Bidding Assignment Pane

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Agents.



You reached this pane by clicking on the name of a bidding scenario in the Bidding Scenarios View.

As an agent, you can only access a bidding scenario for a specific period of time, which is known as the bidding window. The bidding window closes on the date and time that are labeled Bidding End Time in the upper left portion of the screen.

To Modify and Navigate the Display:

  1. Click one of these controls: Show controls.. [+]
  2. Click the Apply button, or click Cancel to abandon the dialog without making your changes.

To Rank a Schedule:

  1. Select the check box in the far right column for each schedule that you wish to affect.
  2. Click one of these controls to indicate your bids: Show controls.. [+]

The Schedules Grid

The grid displays information about the available schedules. The information varies depending on the View selected. Default: Start/End Times. The grid columns are:

Show grid columns.. [+]

This page was last edited on October 2, 2020, at 12:32.
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