Graphs View Options (IV and AHT)
Use the Options dialog box to customize a Forecast Graphs view whose Show Statistics drop-down list is set to Interaction Volume and AHT (average handling time):
- Click the Options button on the Graphs view toolbar.
The Options dialog appears.
- Select the check box if you want the option to be displayed in the graphs.
- Clear the check box if you want the option to be hidden.
See the option description below.
- Click Apply.
The Graphs view is redrawn to match your selection.
Forecast Graphs Display Option
Show Special Events—When selected, graphs display a marker that represents the start of each event’s impact.