Jump to: navigation, search


This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

Use the Agents module to view and configure agent properties, and assign Activities, Contracts, or Rotating Patterns to agents. The Agents module consists of the two panes described below.

Agents Pane

This pane displays a list of agents in the selected site within the enterprise, with the agent's first name, last name, ID number, and hire date.  Use the Search function to generate quick and accurate results (even when using partial search criteria).

Properties Pane

This pane enables you to configure various settings in five categories. Click to open the following panes:

  1. Properties
  2. Activities
  3. Contracts and Rotating Patterns
  4. Time Off
  5. Time-Off Bonuses
This page was last edited on October 2, 2020, at 12:35.
blog comments powered by Disqus