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Configuring Schedule State Groups

To create a schedule state group, you must first select a site within a business unit. When you select a schedule state group or create a new one, the Schedule State Group Properties pane opens.

The following topics provide information to help you create and manage your Schedule State Groups:

Schedule State Groups Pane Controls

WM 851 icon search.png Search field Enter the search criteria. For example, the name of the schedule state group.
WM 851 icon-new.png New Click to create a new schedule state group.
WM 851 icon-delete.png  Delete Click to delete an existing schedule state group.
WM 851 rotating pattern copy.png Copy Click to copy and paste an existing schedule state group.
WM 851 icon-help.png  Help Click to view a Help topic about the Schedule State Group pane.

State Groups Properties Pane Controls

WM 851 icon-save.png  Save Now Click to save changes you have made in this pane.
WM 851 icon-help.png  Help Click to view a Help topic about the Schedule State Group Properties pane.
Name field Enter a name for the Schedule State Group.
Type drop-down list Select a type for the Schedule State Group, such as None (default), Planned Overhead, Unplanned Overhead, Actual Work.
WM 851 agent activities plus.png  Assign Schedule States Click to assign a schedule state to the group and open the State Type pane, from which you can select states from various state types (see controls below).  
WM 851 agent activities minus.png  Unassign Schedule States Click to remove or unassign a schedule state.

 State Type Pane Controls

WM 851 agent activities assign.png  Apply Click to apply the state to the schedule state group.
WM 851 icon close.png  Close Click to close the State Type pane.
WM 851 icon-help.png  Help Click to view a Help topic about the State Type pane.
State Type drop-down list
Select a state type for the Schedule State Group, such as Fixed State, Activity, Exception Type, Break, Meal, or Time-Off Type.
WM 851 icon-object tree checkbox cleared.png Show Assigned States check box Check this box to display the states that are already assigned. When checked, the name of the schedule state group, to which this state is assigned displays in the Schedule State Group column.
WM 851 icon search.png Search field Enter the search criteria. For example, if you selected Exception Type in the State Type drop-down list,  enter an exception type name, such as Exc1 or Exc2.

Assigning a State to Multiple Groups

You can assign the same schedule state(s) to different Schedule State Groups under the same Business Unit. For example, you can assign the state ExceptionType1 to SSG1 (under Site1 & under BU1) and to SSG2 (under Site2 & under BU1) at the same time—but only because both Schedule State Groups are under the same Business Unit (BU1).

Previously, a Schedule State could be assigned to a Schedule State Group only once at any given time.

Preset Schedule State Groups

Schedule state groups from a previous release of Workforce Management are brought into the WFM Web as pre-configured groups. The default groups, which can be edited or deleted are: Asynchronous Work, Days Off, Exception Types, Fixed-Staff Work, Immediate Work, No Activity, Shift Items/Meals, and Time Off.

Creating Schedule State Groups

  1. In the Configuration > Schedule State Groups pane, select a the site for which you want to create the schedule state group.
  2. On the Schedule State Groups pane, select New WM 851 icon-new.png.
    The new schedule state group displays with a default name and the Schedule State Group Properties pane opens.
  3. In the Name field, enter a name for your schedule state group. It must be unique within the site.
  4. From the Type drop-down list, select a type (None (default), Planned Overhead, Unplanned Overhead, or Actual Work).
  5. Assign schedule states to the group by clicking Assign Schedule States WM 851 agent activities plus.png .
    The State Type pane opens.  
    Tip
    To remove any schedule state, select it and click Unassign Schedule States WM 851 agent activities minus.png .
  6. Select a State Type from the drop-down menu.
    A list of states that are associated with this state type are displayed in the lower half of the pane.
  7. (Optional) to display any states already assigned to the schedule state group, click the Show Assigned States check box.
  8. When you have finished adding schedule states, click Apply WM 851 agent activities assign.png .
  9. In the Schedule State Group Properties pane, from the drop-down list, select Adherence Rules to continue configuration of this schedule state group. See Configuring Adherence Rules.

Creating Groups Using Copy and Paste

To create a new schedule state group by copying and pasting an existing one:

  1. In the Schedule State Groups pane, select a schedule state group.
  2. Select Copy WM 851 rotating pattern copy.png .
    The Copy Schedule State Group <schedule state group name> pane opens.
  3. Enter a name for the new schedule state group. It must be unique within the site.
    Tip
    If the name is not unique, the Review Validation Messages pane opens, with a description of the error message. In this case, A duplicate name specified.
  4. In the lower half of the pane, select the business unit and site, with which you want to associate this schedule state group.
  5. Click Save Now WM 851 icon-save.png .
    The new schedule state group appears in the objects list according to the sort order selected (ascending or descending).

Editing Schedule State Groups

You can edit any schedule state group, whether it is pre-set or user-created.

To edit a schedule state group:

  1. Select it Schedule State Group pane and make the changes in the Schedule State Group Properties and Adherence Rules panes.
  2. Change the schedule state group name, if necessary. It must be unique within the site.
  3. Change the state type, by selecting one of the four state types from the drop-down list.
  4. Use the Assign Schedule States WM 851 agent activities plus.png or Unassign Schedule States WM 851 agent activities minus.png to change state assignment for this group.
  5. When you have finished adjusting which schedule states are included, click Apply WM 851 agent activities assign.png .
  6. Click Save Now WM 851 icon-save.png .
  7. At the top of the Schedule State Group Properties pane, click Adherence Rules to continue configuration of this schedule state group. See Configuring Adherence Rules.
Important
If you make any change to a Schedule State Group (assign or unassign a state, or change the adherence rule), the Schedule State Group effective date automatically updates to the current date.

Deleting Schedule State Groups

To delete a selected schedule state group from the Schedule State Groups pane:

  1. Select the schedule state group you want to delete.
  2. Click Delete WM 851 icon-delete.png .
  3. When the Confirmation dialog appears, click Yes.
    The schedule state group is deleted and any schedule states included in it now appear on the State Type pane.

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This page was last modified on August 10, 2017, at 05:45.