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IMW: Select Marked Time Screen

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

To fill in the Select Marked Time screen in the Insert Multiple Wizard (IMW):

  1. Select the marked time that you want to insert.
  2. Adjust the Start time and End time, as necessary.
  3. Select Next Day next to the Start Time and End Time text boxes if the marked time starts on the day after the agent's shifts begin.
    Or select Next Day next to the End Time text box if the marked time begins on the same day as the agent's shifts begin, but ends on the day after.
  4. Click Finish.
This page was last edited on October 2, 2020, at 12:35.
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