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IMW: Review Messages Dialog Box

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

Use the Review Messages dialog box in the Insert Multiple Wizard (IMW) to respond to any warnings returned when you tried to save agents' edited schedules.

  1. For each Warning that is listed, check the items you want to insert and then click Insert for selected.
    To select all Warnings, use the Select All Warnings check box.  
  2. Review all Errors.
    You cannot select the check box next to the Error.

To cancel out without applying any changes, click Close.

The Review Messages dialog box includes the following columns and controls:

Date Displays the schedule date.
Agent Displays the agent whose schedule generated this message.
Team Displays the agent's team.
Message Displays the message type (either Warning or Error), and the message text itself.
Select All Warnings Marks the check box for all Warnings.
Insert For Selected Closes the dialog box, applies your selected actions, and retrieves fresh data from the server.
Close Closes the dialog box without saving or refreshing data.
These errors and warnings are generated by schedule changes that you made manually in the Agent-Extended, Intra-Day, or Weekly view. They differ from Validation warnings and errors, which WFM generates during the schedule building process.
This page was last edited on October 2, 2020, at 12:35.
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