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Activities are work items that are tracked and managed using Workforce Management. For example, answering inbound calls, responding to e-mail, completing after-call work, performing scheduled callbacks, and participating in chat sessions.

Some settings might not apply to your contact center.

You must configure activities separately for each site. When you select a site on the Object pane, the activities configured for that location appear in the Activities pane.

In the Activities pane, click an activity to view its properties and edit them.

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This page was last modified on 10 August 2017, at 06:45.