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CRW: Select Agents Screen

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

To fill in the Select Agents screen in the Commit/Rollback Wizard (CRW):

  1. Select any combination of agents.
    You can select individual agents from multiple sites and multiple teams, or you can select whole teams or whole sites. Only agents who are selected on the Object pane's Agents tree, and who can work on activities that are selected in the first page of this wizard, are available for selection.
  2. Select Commit or Rollback.
    If you do not have the Approve Changes security permission, the Commit check box is cleared and disabled. In that case, you can only roll back pending changes.
  3. Click Next to open the Select Dates screen.
    Click Cancel if you want to close the wizard without saving or deleting pending changes.
This page was last edited on October 2, 2020, at 12:35.
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