ImportantThis content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
Use this wizard page to specify the range of dates for which you will specify Time Off limits and other values.
|Start Date spin box||Enter or select the date that begins the time period for time-off limits that are to be estimated and applied.|
|End Date spin box||Enter or select the date that ends the time period for time-off limits that are to be estimated and applied.|
|Time-off Limit % field||Enter a number to specify the maximum percentage of agents who can be on time off at any one time.|
|Reduce available agents by ____% field||Enter a number to specify the percentage of agents who are to be excluded from the wizard's calculations.|
|Consider granted Calendar items check box||Select to specify that granted items for agents are taken into account by the wizard.|
|Estimate possible days off check box||Select to specify that the weekly pattern will be used in estimates. If this check box is cleared (the default setting), then this is the final wizard page.|
- Click Next to continue (if the Estimate possible days off check box is selected) or Finish to end the wizard (if the Estimate possible days off check box is cleared).
- Click Cancel to exit the wizard and make no changes.
This page was last edited on October 2, 2020, at 12:35.