SBW: Staffing Requirements

Important

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Use the Staffing Requirements screen in the Staffing Build Wizard (SBW) to define how staffing requirements are built. You will use this screen for Immediate activities if you do not define any service objective, or for Fixed-Staff activities.

1. Do one of the following:
   • Select Number of Agents Each Time Step and enter the appropriate number in the text box to the right.
   • Select Average Activity Handling Time and enter the appropriate value (in seconds) in the text box to the right.
   • Select Use Staffing Template and click Load Template to load an existing template.
2. Click Finish.
   WFM Web calculates the staffing volumes and displays them in the Staffing view. An error message appears if WFM Web cannot complete the calculation.