Agents Time Off
In the Time-Off pane, you can add, edit, and delete Time-Off Rules and Time-Off types that are associated with selected agents. Use the controls in the top-right corner of the following panes to complete the described tasks:
Time Off Pane Controls
|Show Historical check box||Enter a check mark to display time-off rules that contain historical data (the selected agent's time-off balance).|
|Associate Time-Off Rule and Time-Off Type with Agent||Click to associate the selected agent with time-off rules and time-off types.|
|Remove Time-Off Rule and Time-Off Type association from Agent||Click to disassociate the selected agent from time-off rules and time-off types.|
|Save Now||Click to save any changes.|
|Help||Click to view a Help topic about the Time Off pane.|
Time Off Historical Data
Historical data refers to the calculated balance in time-off rules. When the Show Historical check box is checked or enabled, the list of time-off rules (available for selection) will include rules that have calculated balances. If you select a rule, the Time-Off Rule Assignment Properties pane opens, displaying the details of the rule's assignment, calculated carry-over balances, and time-off types. The Show Historical check box is cleared by default.
Time-off rules that contain historical data can be deleted, but it is not recommended, because it can affect the agent’s time-off balance.