Choose Calendar Item
To choose a Calendar Item:
- Select an item from the Calendar Item Type group of radio buttons.
If you selected agents from more than one site on a previous page, then the list of calendar item types is limited to: Availability, Day Off, Time Off, Exceptions, and Working Hours.
Depending on your selection here, one of several different screens will appear next. If you select:
- Select an item from the Requested State group of radio buttons: Preferred, Granted, or Declined.
TipIf you selected Working Hours or Exception, the required state is preset to Granted. If you grant a Day Off, Scheduler grants the day off regardless of the impact on service levels.
- Click Next.
TipIf WFM Web cannot assign some selections, it opens a window that lists the agents, days, and reasons involved.
See also: Add (or Edit) Calendar Items Wizard.
This page was last modified on 10 August 2017, at 06:45.