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This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The Calendar module contains two sub-modules:

  • Select Calendar Items to:
    • Add Availability, Days Off, Exceptions, Shifts, Time Off, and Working Hours.
    • Edit agent Exceptions, Preferences, and Time Off.
    • Review rotating patterns.
    • Change the Time Zone to view Calendar Items' times in the selected by user time zone.
  • Select Time Off Limits to set time-off limits.
This page was last edited on October 2, 2020, at 12:35.
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