Calendar

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The Calendar module contains two sub-modules:

• Select Calendar Items to:
  • Add Availability, Days Off, Exceptions, Shifts, Time Off, and Working Hours.
  • Edit agent Exceptions, Preferences, and Time Off.
  • Review rotating patterns.
  • Change the Time Zone to view Calendar Items' times in the selected by user time zone.
• Select Time Off Limits to set time-off limits.